Dynamic owner of Viking Construction and Maintenance with a proven track record in project management and customer relations. Successfully enhanced operational efficiency and achieved financial growth through strategic planning and team leadership. Skilled in regulatory compliance and employee development, fostering a culture of collaboration and excellence.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
2026
2026
years of professional experience
Work History
Owner
Viking Construction and Maintenance
02.2016 - Current
Led project planning and execution, ensuring alignment with client specifications and timelines.
Managed budgets and resources effectively to optimize project profitability and efficiency.
Developed safety protocols and training programs, enhancing workplace safety standards across operations.
Oversaw quality control processes, ensuring compliance with industry regulations and client expectations.
Mentored junior staff on best practices in construction techniques and customer service excellence.
Cultivated strong relationships with clients and subcontractors, fostering collaboration and repeat business opportunities.
Implemented process improvements that increased operational efficiency and reduced project turnaround times.
Conducted regular site inspections to monitor progress, address issues, and maintain high-quality workmanship.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Improved team productivity by introducing innovative project management tools and techniques.
Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced operational risks while organizing data to forecast performance trends.
Reported issues to higher management with great detail.
Sales Manager
Virgin Active
01.2014 - 01.2016
Developed and implemented sales strategies to enhance member engagement and retention.
Led team training sessions on product knowledge and customer service techniques.
Analyzed sales performance data to identify trends and inform strategic decisions.
Collaborated with marketing to design promotional campaigns that increased membership enrollment.
Conducted regular performance reviews, providing mentorship to junior sales staff for skill development.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.