Jeanine Nyambe
Swakopmund
Summary
Dynamic hospitality professional with a proven track record at Taboo, enhancing guest satisfaction through exceptional service and effective staff training. Skilled in cash handling and conflict resolution, I thrive in high-pressure environments, ensuring compliance and operational excellence while maintaining a professional appearance. Committed to delivering memorable customer experiences.
Overview
1
1
year of professional experience
Work History
Hospitality Assistant
Taboo
Lusaka,Zambia
08.2024 - 06.2025
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards or violations.
- Handled cash transactions accurately and efficiently
- Assisted customers with queries, ensuring high satisfaction
- Kept work area tidy and systematically arranged.
Cashier
Café Malt
Lusaka Zambia
02.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
MbChB -
Cavendish University Zambia
Lusaka High School Diploma -
Swakopmund Secondary School
Swakopmund 11.2021
Skills
- Basic to advanced math and probability understanding
- Quick decision making and conflict resolution
- Customer service and interpersonal communication
- Professional appearance
- Cash handling and accuracy
- Ability to work flexible shifts, including nights and weekends
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
References
Mr Tyrone Dondo
+260770845280
Mr Christopher Khumalo
+260775007168
Timeline
Hospitality Assistant
Taboo
08.2024 - 06.2025
Cashier
Café Malt
02.2024 - 06.2024
MbChB -
Cavendish University Zambia
High School Diploma -
Swakopmund Secondary School