JEANDRE NAMISEB
Windhoek,Namibia
Summary
Dynamic and result driven hospitality professional with over 6 years of experience in luxury resorts,fine dining and elite guest services. Adept at reservations management,front office operations and personalized guest experiences excel in creating seamless high end service tailored to diverse clientele. With a strong background in food and beverage, spa guest relations and hotel operations,I bring a global hospitality perspective and expertise in eco-tourism trends, A highly marketable and adaptable professional ,I thrive in fast-paced environments, driving guest satisfaction and revenue growth and brand loyalty. Passionate about delivering world-class service in internationally acclaimed establishments.
Overview
5
5
years of professional experience
Work History
Guest Relations Officer
Droombos Estate
02.2025 - Current
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Used reservation system like SEMPER while maintaining high quality guest service during the reservation process.
- Served as hotel concierge and helped guest make informed decisions when it came to activities and excursions.
- Greeted guests upon arrival and offered assistance.
Spa Guest Relations Officer
Nomad Wellness Center
10.2024 - 01.2025
- Greeted guests upon arrival and offered assistance.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Helped guest make informed decisions on treatments,and recommended them the best spa treatments.
- Used spa reservation systems like ESP to make guest bookings.
Assistant Manager
Olivia's kitchen
01.2023 - 10.2024
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Guest Service Agent
Accor Movenpick hotel
02.2022 - 08.2022
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Front Desk Receptionist/host
Windhoek palm hotel
02.2022 - 08.2022
- Provided personalized guest service, earning high praise from customers
- Handled front desk operations, reservation systems, and telephone inquiries
- Welcomed and seated guests in a professional manner, managing high traffic volumes efficiently
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Head Waiter
Windhoek palm hotel
01.2020 - 01.2022
- Provided exceptional customer service, earning multiple commendations for attention to detail and professionalism
- Spearheaded ecotourism initiative's, reducing the business environmental footprint
- Successfully trained a big group of staff members on hospitality operations, improving service quality
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
Education
NSSC GRADE 12 -
CHAIRMAN MAO ZEDONG HIGH SCHOOL
Windhoek11.2018
Skills
- Guest service excellence
- Front office management
- Reservations & scheduling
- Hospitality software( opera, micros,semper,ESP,Inkeeper)
- Telephone etiquette & communications
- Management & Leadership
- Problem-solving & conflict resolution
- Ecotourism and environmental initiatives
- Attention to detail
- Marketing & commercial awareness
- Staff training & development
Accomplishments
- Supervised team of over 60 staff members at Olivia's kitchen.
- Promoted 3 times in my career span of 6 years.
- Helped increased guest loyalty and revenue by engaging with guest and clients.
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
German
Limited Working
Timeline
Guest Relations Officer
Droombos Estate
02.2025 - Current
Spa Guest Relations Officer
Nomad Wellness Center
10.2024 - 01.2025
Assistant Manager
Olivia's kitchen
01.2023 - 10.2024
Guest Service Agent
Accor Movenpick hotel
02.2022 - 08.2022
Front Desk Receptionist/host
Windhoek palm hotel
02.2022 - 08.2022
Head Waiter
Windhoek palm hotel
01.2020 - 01.2022
NSSC GRADE 12 -
CHAIRMAN MAO ZEDONG HIGH SCHOOL
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