Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic
Jeandre Namiseb

Jeandre Namiseb

Windhoek

Summary

Hospitality professional with over 5 years of experience delivering exceptional guest service in luxury hotels, elite lodges, and fine dining across Namibia, Qatar, and beyond. Expert in crafting bespoke itineraries, managing VIP needs, and upholding global five-star standards. Known for blending efficiency with genuine warmth, creating memorable experiences that reflect brand prestige and cultural sensitivity.

Overview

6
6
years of professional experience

Work History

Guest Relations Agent

O & L Leisure Mokuti Etosha
Tsumeb, Namibia
06.2025 - Current
  • Ensured personalized and memorable experiences for VIP and international guests at luxury safari lodge.
  • Developed customized itineraries featuring guided game drives and cultural excursions.
  • Proactively communicated with guests to anticipate needs and resolve issues promptly.
  • Partnered with safari guides and kitchen staff to enhance overall guest satisfaction from arrival to departure.

Guest Relations Officer

Droombos Vineyard and estate
Windhoek, Namibia
01.2025 - 05.2025
  • Delivered discreet, personalized service as the primary contact for high-profile guests from pre-arrival to post-departure.
  • Managed reservations while coordinating with estate teams to guarantee smooth luxury event execution.
  • Provided tailored recommendations, enhancing guests' experiences through fine dining and estate activities.
  • Ensured impeccable communications with guests, fostering an exceptional brand impression.

Assistant Restaurant Manager

Olivia's Kitchen Windhoek
Windhoek, Namibia
01.2023 - 12.2024
  • Executed leadership of high-performing team, ensuring exceptional dining experiences for every guest.
  • Orchestrated VIP reservations and private dining, meticulously customizing each experience.
  • Introduced effective upselling and menu pairing strategies, increasing revenue and reinforcing restaurant's elite status.

Guest Relations Officer

Movenpick Hotel Doha
Doha, Namibia
09.2022 - 11.2022
  • Provided concierge services to an elite international clientele, organizing exclusive experiences and city tours.
  • Ensured seamless stays by meticulously coordinating VIP itineraries and fulfilling special requests.
  • Exceeded service expectations through proactive communication and attention to guest needs.

Receptionist

Windhoek Palm Hotel
Windhoek, Namibia
01.2020 - 08.2022
  • Personalized welcomes and farewells contributed to exceptional guest satisfaction.
  • Managed VIP requests while offering customized local recommendations.
  • Monitored room conditions and amenities to align with premium standards.

Education

High School Diploma -

Chairman Mao Zedong High School
Windhoek Namibia
05-2019

Skills

  • VIP guest relations and concierge services
  • Luxury brand service standards
  • Cross-cultural communication
  • Itinerary planning and experience curation
  • Upselling and revenue generation
  • Conflict resolution with discretion
  • Attention to detail and presentation excellence
  • Multi-lingual guest assistance

Affiliations

  • Passionate about exploring global cultures and luxury travel experiences, enriching my ability to connect authentically with diverse guests
  • Active participant in hospitality workshops and tourism initiatives to continuously enhance service excellence
  • Enthusiast of curated outdoor and safari adventures, aligning with my experience in luxury safari lodges and guest experience curation

Languages

English
First Language
Afrikaans
Proficient (C2)
C2
German
Elementary (A2)
A2
KhoeKhoegowab
Advanced (C1)
C1

Accomplishments

  • Qatar Host Training Certificate — awarded by the Qatar Tourism Board for excellence in hospitality service standards and guest relations, reflecting international professionalism
  • Consistently achieved high guest satisfaction ratings, recognized for delivering warm, personalized service that earned exceptional feedback and repeat clientele at luxury properties

Timeline

Guest Relations Agent

O & L Leisure Mokuti Etosha
06.2025 - Current

Guest Relations Officer

Droombos Vineyard and estate
01.2025 - 05.2025

Assistant Restaurant Manager

Olivia's Kitchen Windhoek
01.2023 - 12.2024

Guest Relations Officer

Movenpick Hotel Doha
09.2022 - 11.2022

Receptionist

Windhoek Palm Hotel
01.2020 - 08.2022

High School Diploma -

Chairman Mao Zedong High School

Similar Profiles

CREATE PROFILE
Jeandre Namiseb