Javier Lázaro
Micro Business & SMEs Manager
Pamplona
Summary
Passionate about people, always optimistic, and proud of delivering exceptional work. Potential to excel as a Private Banking professional. Leveraging interpersonal skills and dedication to client satisfaction to build meaningful relationships and provide tailored financial solutions. Committed to excellence and driven to exceed expectations, poised to make a significant impact in the field of Private Banking Banking.
Overview
22
22
years of professional experience
2017
2017
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Head of Business & SMEs
Banco Santander
12.2020 - Current
- Leading business and SME operations in Navarra and La Rioja, supporting team members in market growth and customer satisfaction
Regional Director
Banco Santander
12.2019 - 12.2020
- Managed a high-performing team in Navarra, achieving top engagement scores
Regional Director
Banco Santander
07.2015 - 12.2019
- Led the La Rioja/Navarra team, representing the bank institutionally and overseeing the integration of Banco Popular
Branch Manager
Banco Santander
02.2014 - 07.2015
- Managed the integration of two branches (former Banesto & Origen San), focusing on team cohesion and business growth
Branch Manager
Banco Santander
06.2010 - 02.2014
- Led operations at the Alsasua branch
Branch Manager
Banco Santander
02.2008 - 06.2010
- Specialized in SME banking, achieving major business goals and earning internal recognition for team performance
Branch Manager
Banco Santander
11.2004 - 02.2008
- Managed a large branch with a focus on new client acquisition and team development
Client Manager
Banco Santander
08.2003 - 11.2004
- Joined as a client manager in the large retail branch division, focusing on customer acquisition and engagement
Education
Master's - Banking Management
University of Cantabria
Diploma - Business Administration/Management
University of Vigo
English Studies - undefined
Official School of Languages
Skills
Sales forecasting
Operations management
Business development
Business planning
Client relationships management
Human resources management
Negotiation and conflict resolution
Certification
LCCI Certification, University of Cantabria
Motto
Connecting Business.
Defining Statement
Passion for people, optimism, and pride in a job well done are three reasons why I believe I can be an extraordinary Banking professional.
Timeline
Head of Business & SMEs
Banco Santander
12.2020 - Current
Regional Director
Banco Santander
12.2019 - 12.2020
Regional Director
Banco Santander
07.2015 - 12.2019
Branch Manager
Banco Santander
02.2014 - 07.2015
Branch Manager
Banco Santander
06.2010 - 02.2014
Branch Manager
Banco Santander
02.2008 - 06.2010
Branch Manager
Banco Santander
11.2004 - 02.2008
Client Manager
Banco Santander
08.2003 - 11.2004
Diploma - Business Administration/Management
University of Vigo
English Studies - undefined
Official School of Languages
Master's - Banking Management
University of Cantabria
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