Jason Ashipala Nuuyandja
Windhoek, Khomas
Summary
Motivated Computer Science graduate with strong knowledge in IT support, system administration, and troubleshooting. Skilled in installing, configuring, and maintaining computer systems, as well as resolving hardware and software issues. Completed online courses through Udemy and Alison to strengthen technical and problem-solving skills. Eager to start a career in IT support and contribute to a professional team.
Overview
3
3
years of professional experience
Work History
IT Technician
Betbita PTY Ltd
Windhoek, Khomas, Namibia
08.2024 - 01.2026
- Diagnosed and resolved hardware and software issues for end-users efficiently.
- Installed, configured, and maintained computer systems and networking equipment.
- Provided technical support via phone, email, and in-person interactions.
- Collaborated with team members to streamline IT operations and enhance service delivery.
- Installed and configured hardware and software for end-users, ensuring optimal functionality.
- Provided technical support via phone, email, and in-person, resolving issues efficiently.
Help Desk Support Intern
Debmarine Namibia
Windhoek, Khomas, Namibia
04.2023 - 10.2023
- Provided technical support to users, addressing software and hardware issues effectively.
- Responded to help desk inquiries via phone and email, maintaining professional communication standards.
- Collaborated with team members to identify recurring issues and implement long-term solutions.
- Assisted in troubleshooting network connectivity problems, ensuring minimal downtime for users.
- Configured and tested new software and hardware.
- Assisted users with technical issues, enhancing overall support efficiency.
- Managed ticketing system to track and resolve user inquiries promptly.
Education
Bachelor of Computer Science - System Administration
Namibia University of Science And Technology
Windhoek, Khomas, Namibia10-2023
Skills
- Desktop technical support
- Hardware installation
- Network troubleshooting
- VPN configuration
- Printer setup
- IT documentation
- Active directory
- Application support
- Operating system management
Additional Information
Available to start immediately. Strong willingness to learn and grow in the IT field. Good communication skills and ability to work both independently and in a team. Comfortable working with different computer systems and solving technical problems.
Languages
English
Full Professional
Oshiwambo
Native or Bilingual
Timeline
IT Technician
Betbita PTY Ltd
08.2024 - 01.2026
Help Desk Support Intern
Debmarine Namibia
04.2023 - 10.2023
Bachelor of Computer Science - System Administration
Namibia University of Science And Technology