JAPHET SHIVOLO
Mondesa,Swakopmund
Summary
Technical Service Technician with over two years of hands-on experience in installation, diagnostics, maintenance, and repair of electronic and instrumentation equipment. Experienced in servicing NCR ATM systems, POS equipment, Xerox printers, and industrial instrumentation including transmitters and control valves.
Holds a National Vocational Certificate (N3) in Electrical Engineering – Instrumentation and currently pursuing a Bachelor of Science in Computer Science & Information Technology. Known for strong troubleshooting abilities, preventative maintenance expertise, and delivering reliable technical support in field service environments.
Overview
8
8
years of professional experience
1
1
Certification
Work history
NCR ATMs, XEROX Printers & Retail POS Technician
APIX Digital Solutions
Swakopmund, Namibia
2024.04 - 2026.03
- Assisted in installation, maintenance, and repair of NCR ATM machines, Xerox printers, and POS systems.
- Diagnosed technical faults and executed break-fix repairs to restore equipment functionality.
- Conducted preventative maintenance to enhance system reliability and reduce downtime.
- Provided technical support and guidance to clients regarding equipment usage and maintenance.
- Ensured service delivery complied with company standards and service-level agreements (SLAs).
- Maintained precise service documentation and maintenance reports.
- Facilitated communication with other technicians to support project execution.
- Responded promptly to service calls and resolved technical issues to improve customer satisfaction.
Instrumentation Mechanician
Phillmat Engineering: Contracted at Swakop Uranium
Swakopmund, Namibia
2024.03 - 2024.04
- Calibrated and maintained industrial instrumentation systems.
- Serviced and maintained pressure, temperature, flow, and level transmitters.
- Conducted maintenance and testing of control valves and conveyor instrumentation systems.
- Performed fault finding and diagnostics on instrumentation equipment.
- Completed job safety analysis (JSA) and adhered to strict site safety procedures.
- Assisted senior technicians with equipment installation and system inspections.
Team Supervisor
Namibia Statistic Agency (Census 2023)
Gobabis, Namibia
2023.09 - 2023.10
- Assisted in managing and supervising enumerators.
- Provided technical guidance and verified work completed by enumerators.
- Prepared and submitted daily field progress reports.
- Created awareness among selected communities in assigned areas.
Assistant Technician: Job Attachment
ALTRON Namibia
Windhoek, Namibia
2019.03 - 2019.08
- Supported technicians in repairing and managing NCR ATMs, Xerox printers, and retail POS equipment.
- Assisted in troubleshooting equipment by identifying malfunctions and maintenance issues through proper fault diagnostics.
- Guided clients on equipment operation and maintenance procedures.
Assistant Technician: Job Attachment
Nashua Namibia
Tsumeb, Namibia
2018.03 - 2018.08
- Assisted technicians with installation, configuration and repair of various Nashua printers.
- Supported clients in understanding printer operations and maintenance procedures.
- Provided technical assistance to ensure printer functionality and service quality.
Education
Bachelor of Science - Computer Science & Information Technology NQF Level 8 (Honours)
Triumphant College
Windhoek, Namibia 2026.02 -
National Vocational Trade Certificate Level 3 - Electrical Engineering Instrumentation
Namibia Institute of Mining and Technology (NIMT)
Arandis, Namibia 2017.09 - 2021.08
Grade 12 Certificate - NSSC
Nuuyoma Secondary School
Namibia 2011.01 - 2021.11
Skills
Technical equipment management
Equipment installation and commissioning
Equipment diagnostics and troubleshooting
- ATM systems support
- Printer and copier maintenance
- Retail POS solutions
- Field service and support
- Break-fix repair services
- SLA compliance and reporting
- Client technical support and training
- Preventative maintenance strategies
Languages
English
Advanced
Oshiwambo
Native
Afrikaans
Intermediate
Accomplishments
APIX Digital Solutions: Remote Technician of the Year 2025
Certification
Certificate: Perkirns Brailler Technician Training
Reference
Willem Liebenberg
Apix Digital Solutions
Coastal Area Manager,
+264 81 124 1516,
Phillemon Matheus
Swakop Uranium | Phillmat Engineering
Supervisor
+264 81 760 4760
Fanie Coetzer
Manager
Nashua Namibia
+264 81 124 0614, +264 67 221 694
Timeline
Bachelor of Science - Computer Science & Information Technology NQF Level 8 (Honours)
Triumphant College
2026.02 -
NCR ATMs, XEROX Printers & Retail POS Technician
APIX Digital Solutions
2024.04 - 2026.03
Instrumentation Mechanician
Phillmat Engineering: Contracted at Swakop Uranium
2024.03 - 2024.04
Team Supervisor
Namibia Statistic Agency (Census 2023)
2023.09 - 2023.10
Assistant Technician: Job Attachment
ALTRON Namibia
2019.03 - 2019.08
Assistant Technician: Job Attachment
Nashua Namibia
2018.03 - 2018.08
National Vocational Trade Certificate Level 3 - Electrical Engineering Instrumentation
Namibia Institute of Mining and Technology (NIMT)
2017.09 - 2021.08
Grade 12 Certificate - NSSC
Nuuyoma Secondary School
2011.01 - 2021.11