Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jame-Leigh Jansen

Windhoek

Summary

Dynamic professional with a proven track record at Nedbank, excelling in client support and investment strategies. Adept at managing high call volumes while enhancing customer service and process improvement. Recognized for effective communication and relationship management, driving successful outcomes in fast-paced environments. Committed to delivering exceptional results through adaptability and self-motivation.

Overview

2
2
years of professional experience

Work History

Broker Assistant

Nedbank
Windhoek
07.2024 - 12.2024
  • Supported clients in navigating investment selections, unit trust offerings, and savings strategies.

Control Room Operator

Van Jaarsveld Security Service
Windhoek
03.2023 - 08.2024
  • Executed daily 12-hour shifts as call operator, ensuring prompt response to inquiries.
    Conducted client updates in office to maintain up-to-date information.
    Managed high call volume while delivering exceptional service.
    Coordinated with colleagues to improve workflow processes.

Marketing Intern

Lingua College
Windhoek
06.2024 - 07.2024
  • Informed all students about promotional opportunities for further education at Lingua.

Volunteer

Hodygos Hostel & Backpackers
Okahandja
02.2023 - 11.2023
  • Acquired knowledge in hospitality while studying at Hodygos.
  • Motivated children to become their own role models.
  • Served as IT support, addressing technical needs efficiently.
  • Substituted in engineering roles, contributing to various projects.
  • Deepened understanding of Christian principles through coursework.

Education

High School Diploma -

Namibia Educational Assistance College
Windhoek, Namibia
12-2019

Degree in Hospitality -

Welwitchia Private School
Windhoek Namibia
11-2017

Primary School -

Orban Primary School
Windhoek, Namibia
11-2016

Skills

  • Client support
  • Investment strategies
  • Financial analysis
  • Customer service
  • Data organization
  • Call handling
  • File organization
  • Effective communication
  • Market research
  • Time management
  • Problem solving
  • Process improvement
  • Appointment scheduling
  • Trustworthiness
  • Relationship management
  • Buyer vetting skills

Languages

Afrikaans
First Language
English
Intermediate (B1)
B1

Timeline

Broker Assistant

Nedbank
07.2024 - 12.2024

Marketing Intern

Lingua College
06.2024 - 07.2024

Control Room Operator

Van Jaarsveld Security Service
03.2023 - 08.2024

Volunteer

Hodygos Hostel & Backpackers
02.2023 - 11.2023

High School Diploma -

Namibia Educational Assistance College

Degree in Hospitality -

Welwitchia Private School

Primary School -

Orban Primary School

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Jame-Leigh Jansen