Jaco Fourie Louw
Windhoek,Namibia
Summary
Skilled professional in information technology with strong command of MS Office applications. Expert in mixology and conflict resolution, enhancing dining experiences through effective customer service. Proficient in multitasking, including customer seating and food and drink pairing, with a focus on wine recommendations. Committed to elevating customer satisfaction and advancing within the hospitality industry.
Overview
3
3
Languages
12
12
years of post-secondary education
4
4
years of professional experience
Work history
Job shadowing
Etzold-Duvenhage law firm
Windhoek
2023.12
- Gained insights into case management and courtroom strategies by observing legal proceedings during court sessions with firm partners.
- Contacted employers to develop high-quality opportunities for job shadowing.
- Kept accurate records of all completed jobs for reference purposes.
- Participated in safety drills for emergency preparedness on the job site.
Waiter bartender
The Neighbourhood Club
Swakopmund, Namibia
2026.06 - Current
- Enhanced customer experience by providing excellent service and product knowledge.
- Took orders accurately whilst multitasking efficiently under pressure.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Implemented upselling techniques to enhance revenue generation for the establishment.
- Rotated bar stock adequately to maintain freshness of products.
- Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
Call centre agent
Lufthansa
Windhoek, Namibia
2025.07 - 2026.02
- Managed high volume of inbound calls, ensuring swift response times.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Increased client trust by providing accurate product information.
- Initiated upselling techniques during calls, generating additional revenue for the company.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Conducted market research surveys over the phone to gather valuable consumer insights.
Hospitality / Gastronomy
2023.01 - 2024.01
- Assisted catering team for large birthday party at Gras Hunting Lodge, collaborating with chef Pascal Poyart to deliver a memorable dining experience.
- Coordinated cooking and catering sessions for school events, enhancing student engagement in hospitality and gastronomy.
- Performed daily operational tasks with precision and attention to detail.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed assigned tasks promptly while adhering to tight deadlines.
Education
Grade 12 - Mathematical Literacy, Hospitality and Tourism, English, Afrikaans, Technical Drawing, Geography, Active Citizenship
Elnatan Private School
Stampriet, Namibia 2018.01 - 2024.07
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Windhoek Gymnasium Private School
Namibia 2017.01 - 2017.12
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Deutsche Höhere Privatschule Windhoek
Namibia 2012.01 - 2016.12
Skills
- Case management
- Handling customer complaints
- Multitasking aptitude
- Guest seating management
- Beverage service
- Menu knowledge
- Beverage recommendations
- Wine knowledge
- MS Office proficiency
Languages
German – fluent in speech and moderately in writing
English – fluent in speech and writing
Afrikaans – mother tongue (fluent in speech and writing)
Hobbies and Interests
Rugby 2018 – 2023 in the school rugby team, Hockey 2023 – 2024 in the school hockey team, Shot Put 2018 – 2024
Disclaimer
Windhoek, 27 July 2024 Jaco Fourie Louw
Timeline
Waiter bartender
The Neighbourhood Club
2026.06 - Current
Call centre agent
Lufthansa
2025.07 - 2026.02
Job shadowing
Etzold-Duvenhage law firm
2023.12
Hospitality / Gastronomy
2023.01 - 2024.01
Grade 12 - Mathematical Literacy, Hospitality and Tourism, English, Afrikaans, Technical Drawing, Geography, Active Citizenship
Elnatan Private School
2018.01 - 2024.07
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Windhoek Gymnasium Private School
2017.01 - 2017.12
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Deutsche Höhere Privatschule Windhoek
2012.01 - 2016.12