Izaura Anumas
-
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Customer Care Consultant
Telecom Namibia
07.2023 - Current
- Enhance customer satisfaction by promptly addressing inquiries and providing accurate information
- Resolve complex customer issues, ensuring a positive and efficient experience
- Manage high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions
- Participate in regular training sessions to enhance understanding of new products or services offered by the company
- Streamline communication with clients, leading to improved relationships and increased retention rates
Customer Care Consultant (intern)
Telecom Namibia
09.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Resolved complex customer issues, ensuring a positive and efficient experience
- Streamlined communication with clients, leading to improved relationships and increased retention rates
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality
Education
Bachelor of Business Management Honours -
Namibia University of Science and Technology
Windhoek, KhomasBachelor of Marketing - undefined
Namibia University of Science and Technology
Windhoek, Khomasundefined
National Academic Training College
Windhoek, KhomasSkills
- Call Center Operations
- Computer Literacy
- Attention to Detail
- Multitasking
- Time Management
- Quality Control
- Microsoft Proficiency
- Administrative and office support
Certification
Telephone Etiquette and Customer Service
References
Telecom Namibia HR
0612012283
Supervisor Julien Garises
0612014531 garisesj@telecom.n
Timeline
Customer Care Consultant
Telecom Namibia
07.2023 - Current
Customer Care Consultant (intern)
Telecom Namibia
09.2021 - 11.2021
Bachelor of Marketing - undefined
Namibia University of Science and Technology
undefined
National Academic Training College
Bachelor of Business Management Honours -
Namibia University of Science and Technology
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