Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Iyaloo Auala

Oranjemund

Summary

Results-driven Operations Manager with extensive experience in community development, and the travel, tourism, and hospitality industries.

Contributing to town transformation and behavioral change in the Oranjemund community through effective community engagement strategies. Proficient in cultivating stakeholder partnerships and implementing strategic initiatives to meet organizational goals.

Overview

10
10
years of professional experience

Work History

Operations Manager

OMD 2030 (Oranjemund 2030 Community Organization)
Oranjemund, Namibia
01.2025 - Current
  • Overseeing the daily operation of the organization.
  • Ensuring projects are delivered effectively, efficiently, and within budget.
  • Coordinating with various stakeholders, managing resources, and implementing strategic plans that align with the organization's mission.
  • Executing Human Resource functions: recruitment, employment contracts, staff appraisal, internal capacity building, and co-worker effectiveness.
  • Processing online bank transfers, performing financial reconciliation, and implementing cost control measures.
  • Compiling and submitting of operations report to the Board of Directors.
  • Maintaining a safe and healthy work environment, and legal compliance.

Office Manager

OMD 2030 (Oranjemund 2030 Community Organization)
Oranjemund, Namibia
01.2024 - 12.2024
  • Managed all housekeeping and office accounts.
  • Performed company induction and identified staff training and development needs.
  • Managed tourism-related projects and led trade shows and exhibitions, one of which was an exhibition at the Namibia Tourism Expo 2024 in collaboration with OMDIS Town Transform Agency and the Oranjemund Town Council.
  • Attended stakeholder and staff meetings, and provided minutes to management.
  • Supervised the museum manager and office administrator positions.
  • Initiated and implemented an alternative monthly Community Fun Run/Walk route that increased the annual attendance rate by 49.4%.
  • Coordination of projects for example the flash mob and choral evening by the UNAM Choir during the Namibia Heritage Week celebration in Oranjemund in September 2024.

Tourism Manager

OMD 2030 (Oranjemund 2030 Community Organization)
Oranjemund, Namibia
01.2023 - 12.2023
  • Managed all tourism projects and liaised with tourism stakeholders in Oranjemund.
  • Booked and attended a Rosh Pinah tour with Oranjemund tour guides for familiarization of the neighboring area and discussion on possible areas of collaboration, which led to an improved relationship between tourism establishments in both towns and more referrals.
  • Planned events and managed vendors.
  • Oversaw Jasper House Museum operations.
  • Carried out office administrative duties.

Receptionist

OMD 2030 (Oranjemund 2030 Community Organization)
Oranjemund, Namibia
03.2022 - 12.2022
  • Performed administrative duties.
  • Responded to emails, calls, and over-the-counter queries.
  • Managed the tourist information center.
  • Assisted with community projects, e-bike rentals, photocopy services, and office errands.

Reservations & Tour Consultant

Namibia Collection/ Namibia Safari Concierge
Windhoek, Namibia
07.2019 - 11.2021
  • Planned and organized reservations for accommodation, excursions, and car rentals for clients, and produced detailed itineraries with maps.
  • Performed bookkeeping and filing duties as required.
  • Built and maintained relationships with clients and service providers.
  • Kept up to date with the latest industry trends to advise clients accordingly based on their specifications.

Central Reservations Agent

Protea Hotels by Marriott Namibia
Windhoek, Namibia
08.2016 - 06.2019
  • Responded to reservation requests from guests and travel agents via telephone, email, and various online booking platforms.
  • Prepared weekly booking reports for the sales and revenue departments.
  • Operated the head office switchboard.
  • Liaised with the Front Office and conference teams at 7 Protea Hotels and United Africa Hospitality properties around Namibia.

Receptionist & Switchboard Operator

Safari Hotels and Safari Court & Conference Centre
Windhoek, Namibia
10.2015 - 07.2016
  • Welcomed individual and tour group guests, and performed the check-in and check-out process.
  • Maintained guest accounts and records.
  • Operated the approximately 700-line hotel switchboard, directing each call to the relevant extension.
  • Liaised with the reservations, maintenance, housekeeping, restaurant, banqueting, and porter departments to ensure all guests' needs were met timeously and efficiently.
  • Arranged with external service providers to secure bookings for activities and shuttle services for guests.
  • Provided general information to in-house guests and day visitors.

Education

Bachelor Honours Degree - Travel, Tourism, Hospitality And Events Management

The International University of Management
Windhoek, Namibia
09-2015

NSSC Matric Certificate -

Windhoek High School
Windhoek, Namibia
11-2010

Primary Education (Grade 7) -

Oranjemund Private School
Oranjemund, Namibia
12-2005

BBA - Business Administration

STADIO Higher Education
Distance Mode

Skills

Hard skills:

  • Project management
  • Financial reconciliation
  • Human resources
  • Operational reporting
  • Google Workspace
  • MS Office
  • Driver's License: Code B

Soft skills:

  • Work ethic
  • Leadership
  • Adaptability
  • Communication
  • Initiative
  • Problem solving

Languages

English
First Language
Afrikaans
Intermediate (B1)
B1
Oshiwambo
Intermediate (B1)
B1

References

1. Mrs. Debbie Ashipala
General Manager – OMD 2030
+264 81 388 8521


2. Ms. Lucy Izaaks
Sales & Marketing – Namibia Collection
+264 81 129 2379


3. Ms. Doris Gabone
Sales & Marketing - United Africa Group & Protea Hotels by
Marriott Namibia
+264 81 349 4017

Timeline

Operations Manager

OMD 2030 (Oranjemund 2030 Community Organization)
01.2025 - Current

Office Manager

OMD 2030 (Oranjemund 2030 Community Organization)
01.2024 - 12.2024

Tourism Manager

OMD 2030 (Oranjemund 2030 Community Organization)
01.2023 - 12.2023

Receptionist

OMD 2030 (Oranjemund 2030 Community Organization)
03.2022 - 12.2022

Reservations & Tour Consultant

Namibia Collection/ Namibia Safari Concierge
07.2019 - 11.2021

Central Reservations Agent

Protea Hotels by Marriott Namibia
08.2016 - 06.2019

Receptionist & Switchboard Operator

Safari Hotels and Safari Court & Conference Centre
10.2015 - 07.2016

Bachelor Honours Degree - Travel, Tourism, Hospitality And Events Management

The International University of Management

NSSC Matric Certificate -

Windhoek High School

Primary Education (Grade 7) -

Oranjemund Private School

BBA - Business Administration

STADIO Higher Education

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Iyaloo Auala