Irma Menjono
Cimbebasia, Windhoek
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks and learns quickly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NMTQ Administrator
MTC
Windhoek
2018.05 - Current
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Manage user account requests and control individual access on Network Element Managers
- Monitor and perform first line investigations on all alarms and events on different platforms.
Acting Team Leader Call Center
MTC
Windhoek
2017.12 - 2018.05
- Delegate tasks and supervise team members' performance to increase productivity and achieve goals
- Reporting results and solving potential conflicts
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Call center advisor
MTC
Windhoek
2015.08 - 2017.12
- Provide telephonic customer service on complaints/queries.
- Provided excellent customer service to resolve queries.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Education
Bachelor of Computer Science Honours - Information Security
Namibia University of Science and Technology
Bachelor of Computer Science - System Administration
Namibia University of Science and Technology
Skills
- Excellent communication and interpersonal skills
- Process development
- Teamwork
- Attention to details
Certification
NSE 1-3 Network Security Associate
NAM\ISO\IEC 270001:2021 Awareness and Introduction
NAM\ISO\IEC 270001:2021 Development and Implementation
CCNA Routing and Switching: Introduction to Networks
Timeline
NMTQ Administrator
MTC
2018.05 - Current
Acting Team Leader Call Center
MTC
2017.12 - 2018.05
Call center advisor
MTC
2015.08 - 2017.12
Bachelor of Computer Science Honours - Information Security
Namibia University of Science and Technology
Bachelor of Computer Science - System Administration
Namibia University of Science and Technology
NSE 1-3 Network Security Associate
NAM\ISO\IEC 270001:2021 Awareness and Introduction
NAM\ISO\IEC 270001:2021 Development and Implementation
CCNA Routing and Switching: Introduction to Networks
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