Irma Menjono
Cimbebasia, Windhoek
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks and learns quickly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NMTQ Administrator
MTC
Windhoek
05.2018 - Current
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Manage user account requests and control individual access on Network Element Managers
- Monitor and perform first line investigations on all alarms and events on different platforms.
Acting Team Leader Call Center
MTC
Windhoek
12.2017 - 05.2018
- Delegate tasks and supervise team members' performance to increase productivity and achieve goals
- Reporting results and solving potential conflicts
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Call center advisor
MTC
Windhoek
08.2015 - 12.2017
- Provide telephonic customer service on complaints/queries.
- Provided excellent customer service to resolve queries.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Education
Bachelor of Computer Science Honours - Information Security
Namibia University of Science and Technology
Bachelor of Computer Science - System Administration
Namibia University of Science and Technology
Skills
- Excellent communication and interpersonal skills
- Process development
- Teamwork
- Attention to details
Certification
NSE 1-3 Network Security Associate
NAM\ISO\IEC 270001:2021 Awareness and Introduction
NAM\ISO\IEC 270001:2021 Development and Implementation
CCNA Routing and Switching: Introduction to Networks
Timeline
NMTQ Administrator
MTC
05.2018 - Current
Acting Team Leader Call Center
MTC
12.2017 - 05.2018
Call center advisor
MTC
08.2015 - 12.2017
Bachelor of Computer Science Honours - Information Security
Namibia University of Science and Technology
Bachelor of Computer Science - System Administration
Namibia University of Science and Technology
Similar Profiles
Johanna Ndilimeke KavendjiiJohanna Ndilimeke Kavendjii
Acting Manager: Remuneration & Benefits at MTCActing Manager: Remuneration & Benefits at MTC
Hesiquio RodriguezHesiquio Rodriguez
Detention Officer at MTCDetention Officer at MTC
Evelina K. ShiimiEvelina K. Shiimi
People & Culture Practitioner at MTCPeople & Culture Practitioner at MTC