Open To Work
HOPE M SOMAEB
Okahandja
Summary
Dynamic Claims Administrator with a proven track record at Hollard Namibia, excelling in claims processing and client registration. Adept at enhancing customer service through effective communication and attention to detail, I consistently improve operational efficiency while fostering strong relationships with clients and brokers. A resilient team player committed to excellence.
Overview
5
5
years of professional experience
Work History
CLAIMS ADMINISTRATOR
HOLLARD NAMIBIA
11.2022 - 05.2024
- Registered clients and processed claims submitted by brokers.
- Facilitated communication with brokers and walk-in clients, addressing inquiries and providing timely support.
- Assisted clients telephonically with queries and complaints, ensuring all notifications were tracked and followed up on.
HR ASSISTANT
DEBMARINE NAMIBIA
10.2019 - 12.2019
- Organized and entered employee 360 evaluations into SAP, ensuring data accuracy and accessibility.
- Filed employee performance evaluations and captured data to maintain organized records.
- Supported HR by managing administrative tasks that streamlined department operations.
IBS CLERK
BANK WINDHOEK NAMIBIA
06.2019 - 10.2019
- Managed filing and archiving of F118s documentation to ensure compliance and accessibility.
- Filed FIA documentation with precision to support regulatory adherence.
- Organized electronic files and streamlined archiving processes for improved retrieval efficiency.
Education
Foundation - Creative Arts
Multimedia University Malaysia
01-2018
High School Diploma -
DELTA SECONDARY SCHOOL
10-2010
Skills
- Interpersonal
- Resilient
- Team player
- Process improvement
- Attention to detail
- Claims processing
- Data entry
- Client registration
- Customer service
- Claims administration
- Deadline oriented
- Claims analysis
References
- Tangeni Tlhabanello, 0814435316, Bank Windhoek
- Leandre Petrus, 0612978000, Debmarine Namibia
- Geranique Beukes, 061422395, Hollard Namibia
Languages
English
Proficient (C2)
C2
Afrikaans
Advanced (C1)
C1
German
Intermediate (B1)
B1
Khoekhoegowab
Advanced (C1)
C1
Timeline
CLAIMS ADMINISTRATOR
HOLLARD NAMIBIA
11.2022 - 05.2024
HR ASSISTANT
DEBMARINE NAMIBIA
10.2019 - 12.2019
IBS CLERK
BANK WINDHOEK NAMIBIA
06.2019 - 10.2019
Foundation - Creative Arts
Multimedia University Malaysia
High School Diploma -
DELTA SECONDARY SCHOOL