HOFNI HELAO GIDEON
Ongwediva, Oshana,ON
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
IT Field Technician
Saper Technology CC
08.2023 - Current
- Successfully managed Service Level Agreements with various northern town councils
- Executed VSAT installations for MTN Namibia, showcasing technical expertise
- Implemented Point-to-Multi-Point installations and LTE WiFi setups for MTN, contributing to network expansion
- Installed and maintained LTE WiFi systems for subscribers, ensuring optimal connectivity at Customer's Premises Equipment CPE
- Delivered network management services
- Conducted general PC hardware and software repairs, showcasing a broad technical skill set
- Managed administration tasks, including exceptional customer service, report drafting, and correspondence
- Attended meetings, actively contributing and documenting meeting notes for effective communication..
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
IT Technician/Founder
Searchforhofni CC
08.2021 - 08.2023
- Diagnosed and troubleshooted computer hardware and software issues for clients and private companies
- Installed, configured, and upgraded computer systems, software, and peripherals
- Provided technical support to clients, offering both remote and onsite assistance
- Graphic Designing: Created visually compelling designs for various platforms, including websites, social media, and marketing materials
- Collaborated with clients to understand their design needs and objectives
- Developed design concepts, graphics, and layouts aligned with clients' branding guidelines.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Pub Founder
IG Pub & Bistro
08.2022 - 02.2023
- I was responsible for managing all aspects of the business
- Overseeing daily operations
- Handled staff management
- Ensured a welcoming atmosphere for customers
- Maintaining compliance with laws and regulations
- Providing exceptional customer service
- Optimizing inventory and finances
- I have achieved an increased revenue and customer satisfaction
- Compiled creative marketing strategies and community engagement efforts contribute to the pub/bar's positive reputation.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
IT Intern
Saper Technology CC
02.2021 - 07.2021
- Assisted in diagnosing and resolving hardware and software issues for end-users
- Contributed to the setup and maintenance of computer networks, under supervision
- Aided in ensuring optimal performance and security of computer systems
- Gained hands-on experience in providing technical support to end-users, both remotely and on-site
- Participated in the documentation of IT processes, procedures, and troubleshooting steps
- Supported the implementation and configuration of software applications and operating systems
- Assisted in the inventory management of IT equipment, licenses, and warranties
- Participated in training sessions to enhance technical skills and stay updated with emerging technologies.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Assisted IT team members by crafting project research material for implementation.
Store Associate
MR Price (817)
09.2017 - 01.2018
- Increased product appeal and customer experience
- Monitored sales floor and merchandise displays
- Restocked and reorganized products
- Actively engaged customers to provide general assistance and information on store merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Fundamentals of digital marketing -
Google Digital Garage
03.2023
Diploma in Computer Science -
University of Namibia
04.2021
Skills
- Technical Proficiency
- Remote Support
- Hardware Installation
- Network Management
- System Administration
- Graphic Design
- Software and Application Support
- Communication Skills
- Project Management
- Network Troubleshooting
Languages
English
Upper intermediate
B2
Oshiwambo
Intermediate
B1
Timeline
IT Field Technician
Saper Technology CC
08.2023 - Current
Pub Founder
IG Pub & Bistro
08.2022 - 02.2023
IT Technician/Founder
Searchforhofni CC
08.2021 - 08.2023
IT Intern
Saper Technology CC
02.2021 - 07.2021
Store Associate
MR Price (817)
09.2017 - 01.2018
Fundamentals of digital marketing -
Google Digital Garage
Diploma in Computer Science -
University of Namibia
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