Work Type
Full TimeLocation Preference
On-SiteLocation: Windhoek, Namibia
Open to relocation: Yes
Verified
This profile is verified using an email address.
Hitjiua Kazondunge
Windhoek
Work Preference
Summary
Detail-oriented professional with extensive experience in administrative support and patient care coordination. Expert in managing schedules, maintaining confidentiality, and organizing training materials, contributing to seamless operations and improved patient outcomes.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Office Assistant /Receptionist Administrator
Innova Healthcare
Liberty Lake, USA
12.2015 - Current
- Streamlined scheduling of referrals to enhance patient flow and access to care.
- Cultivated relationships with patients, families, and facility team members to improve communication.
- Processed multiple faxed documents efficiently, ensuring timely information distribution.
- Tracked office supply usage and placed orders to maintain optimal inventory levels.
- Organized training materials, including user manuals and new hire paperwork for onboarding sessions.
- Administered physical and digital filing systems to ensure records remained accessible and well-organized.
- Maintained a clean and organized reception area to create a welcoming environment for visitors.
Patient Care Coordinator
Rose Pointe Assistant Living
Spokane
03.2012 - 12.2015
- Direct the personal care wing in accordance with state regulations and facility policies and procedures.
- Maintain appropriate care plans, charts and physician orders to resident.
- Maintain good, open relations with families and physician to insure the best possible care for the resident.
- Facilitated daily interaction between residents and physician office, coordinating special events for residents and families and providing educational materials and emotional guidance.
- Communicated with residents to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Organized special events for residents and families and provided educational resources to assist with emotional support.
- Scheduled and confirmed residents appointments with patients and healthcare professionals.
- Accessed residents information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
CNA
Park Place Assisted Living & Memory Care
Spokane
03.2011 - 03.2012
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Taking and recording patients vitals.
- Working closely with the nurse on duty
Education
CNA - Certified Nursing Assistant
Health Care Training Center
Spokane, WA09-2011
Associate of Arts - Computer Information Systems
Academy of Learning
Bulawayo, Zimbabwe12-2007
High School Diploma -
Agustinium Sec School
Windhoek, Namibia12-2005
Skills
- Scheduling
- Attention to detail
- Appointment scheduling
- Multi-line phone proficiency
- Team player
- Payment processing
- HIPAA compliance
- Inventory management
- Customer relationship management
- Administrative support
References
Reference upon request.
Certification
- CNA License
- Licensed in phlebotomy
- Microsoft word and Excel
- Computer familiarization Certificate
- High School Certificate
Timeline
Office Assistant /Receptionist Administrator
Innova Healthcare
12.2015 - Current
Patient Care Coordinator
Rose Pointe Assistant Living
03.2012 - 12.2015
CNA
Park Place Assisted Living & Memory Care
03.2011 - 03.2012
High School Diploma -
Agustinium Sec School
CNA - Certified Nursing Assistant
Health Care Training Center
Associate of Arts - Computer Information Systems
Academy of Learning