Hilton Anrique Swartbooi

Learning Delivery

• Presents formal, informal, standardized, and customized learning interventions.
• Conducts knowledge/skills assessment for each learning intervention.
• Facilitates transfer of learning through aiding and/or support to ensure that workplace assessment is conducted.

Learning Design

• Conducts training needs analysis for specified area.
• Designs/develops and/or adapts existing learning material in support of workplace competence/needs analysis.
• Pilots developed/adapted learning material prior to formal implementation.
• Implements the new/adapted learning intervention.

Learning Effectiveness

• Analyses trends related to the effectiveness and quality of the learning intervention.
• Reports on the strengths and shortcomings of the learning events.

Personal Effectiveness

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.
• Provides support for the designed/developed/adapted learning intervention.

• Assisted customers with inquiries regarding account information, billing and service-related issues.
• Collaborated with sales team to develop promotions that would help retain customers who might be at risk of leaving.
• Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
• Updated account status records and collection efforts.
• Identified past due accounts and contacted account holders to arrange payment.

• Provided quality service,client care, product and portfolio information to customers.
• Processed benefit payments and handled all general queries.
• Administered client information, performed general office functions and retained business and generation of sales leads.
• Registered and cancelled Security Cessions from banks.

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Processed orders and requests accurately and efficiently.