Gretchen Nicodemus
Windhoek, Khomas
Summary
Proven Logistics Officer with a robust background at Namibian Ports Authority, I excel in optimizing shipping coordination and enhancing team productivity. Leveraging logistics management and strong problem-solving skills, I've significantly improved operational efficiency and customer satisfaction. Expert in international logistics and adept at driving cost reduction strategies, my focus on strategic improvements and dedication to service excellence set me apart. Furthermore, a dynamic and results-oriented professional skilled in minimizing logistical costs. Cultivates and maintains positive business relationships with suppliers. Efficiently plans routes and processes shipments to meet shipping dates and maintain accurate inventory.
Overview
7
7
years of professional experience
Work History
Logistics Officer
Namibian Ports Authority
Walvis Bay
03.2018 - 10.2022
- Ensured compliance with all applicable regulations and laws concerning transportation, storage, and safety of goods.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Assisted customers with inquiries regarding their orders or deliveries.
- Maintained accurate records and documentation related to shipping activities.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Created reports detailing key performance indicators related to logistics operations.
- Managed complex emotional customer situations promptly and professionally.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Conducted regular audits of logistic procedures to promote efficiency within the organization.
- Resolved issues arising during transport or storage of goods quickly and effectively.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Directed investigations to verify and resolve customer or shipper complaints.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Developed and implemented logistics systems to improve operational efficiency.
- Identified opportunities to reduce cost and improve productivity.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Consistently met company and department objectives within budget and time constraints.
- Identified and implemented supply chain improvement opportunities.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Identified areas for improvement in the logistics process, such as cost reduction and enhanced customer service.
- Analyzed data from various sources to identify trends in order fulfillment processes.
- Performed continuous cold calling to build strong sales pipeline.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Bursary Holder
Namibian Ports Authority
Walvis Bay
01.2016 - 12.2017
- Gained hands-on experience by working across various departments to apply theoretical knowledge to practical tasks.
- Applied theoretical knowledge in practical settings by rotating through different company departments.
- Enhanced practical skills through work integrated learning in multiple departments.
Education
MBA - Master of Business Administration
Regent Business School
Durban, Kwazulu Natal11-2021
Post Graduate Diploma - Project Management
Regent Business School
Durban, Kwazulu Natal12-2020
Bachelor of Science - Bachelors in Logistics And Supply Chain Management
Namibia University of Science And Technology
Windhoek, Namibia04-2018
Skills
- Mission coordination
- Cost reduction strategies
- Shipping coordination
- Materials handling
- Unit training management
- Engineering team support
- Route optimization
- Documentation management
- Logistics management
- Warehouse management
- Unit training coordination
- International logistics
- Distribution management
- Performance metrics monitoring
- Procurement management
- Logistics analysis
- Logistics software proficiency
- Logistics coordination
- Service and supply support
- Logistics functions
- Marine corps planning process expertise
- Demand forecasting
- Logistics execution
- Transportation planning
- Service and supply assistance
- Reverse logistics
- Freight negotiation
Accomplishments
- Public Speaker: FLON 2016
Affiliations
- Entrepreneurship enthusiast
- Youth Empowerment Activist
- Mentor
- Member of Women In Maritime Namibia
Languages
Oshiwambo
First Language
Afrikaans
Advanced (C1)
C1
English
Advanced (C1)
C1
Portuguese
Beginner
A1
German
Beginner
A1
Otjiherero
Upper Intermediate (B2)
B2
Charity / Social Responsibility / Volunteer work.
- 2016 Christmas Charity Drive to Vulnerable Children in Kuisebmond Location, Walvis Bay town.
- 2017 Literature Outreach Program with USAID to Nara Primary School and Seaside Primary School in Walvis Bay Namibia.
- 2018 Winter Charity Drive at Kuisebmond Old Age Home.
- 2019 Winter Charity Drive Nau Aib Old Age Home Okahandja.
- 2019 - 2020 Soup Kitchen at Kuisebmond Primary School feeding 1600 learners every Tuesdays and Thursdays.
- 2020 - 2021 Kuisebmond Primary School Renovation Drive painting the entire school, 31 classrooms inside and outside and staff room.
- 2022 Donation of winter uniform to ten high performing girl learners from vulnerable homes at Nau Aib Primary School Okahandja
Timeline
Logistics Officer
Namibian Ports Authority
03.2018 - 10.2022
Bursary Holder
Namibian Ports Authority
01.2016 - 12.2017
MBA - Master of Business Administration
Regent Business School
Post Graduate Diploma - Project Management
Regent Business School
Bachelor of Science - Bachelors in Logistics And Supply Chain Management
Namibia University of Science And Technology
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