Open To Work
HILMA E.P. PAULUS
Windhoek
Summary
Highly organised Administration and Sales Professional with over 10 years of experience in office administration, reception management, client service, payment processing, sales support, and operations coordination. Experienced in managing front desk operations, supervising staff, handling daily banking, liaising with suppliers, and supporting sales and marketing activities. Known as the glue that keeps operations running smoothly through strong coordination, attention to detail, and relationship management.
Overview
8
8
years of professional experience
Work History
Admin / Receptionist
Nambob Funeral Solutions
11.2024 - Current
- Manage reception and switchboard operations
- Attend to walk-in clients and enquiries
- Process client payments and daily banking
- Oversee vehicle fleet and driver operations
- Liaise with suppliers and manage ordering
- Supervise junior staff
- Support marketing and sales activities
- Assisted with administrative tasks, including filing and data entry.
- Provided a calm and supportive environment for grieving families.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Branch Sales Manager
Bonben Assurance t/a Bonlife Insurance
01.2018 - 06.2024
- Developed and implemented sales action plans
- Led, trained, and motivated sales agents
- Conducted weekly performance reviews
- Compiled executive sales reports
- Managed broker contracts and compliance
- Led sales team to achieve branch targets and enhance customer engagement.
- Developed training programs for new staff on product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for business growth and client retention.
- Managed branch operations to ensure compliance with company policies and regulations.
- Conducted regular performance reviews to motivate team members and improve skills.
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Managed branch sales, customer service, finances and record keeping.
- Established relationships with key customers to foster loyalty and repeat business opportunities.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
Branch Administrator
Bonben Assurance
Windhoek
Client Service Clerk
Bonben Assurance
Assistant Bookkeeper
Karin Hass Accounting Services
Client Service Clerk / Receptionist
Bonben Assurance
Accounting Clerk
Fintrust Services cc
Education
Virtual Assistant Certificate -
ALX- Africa
Remote11-2025
Certificate in Management & Taxation -
University of Namibia
WindhoekCustomer Service Training -
Seena Training
Grade 12 -
Highline Secondary School
Skills
- Reception & Front Desk Operations
- Switchboard Management & Call Handling
- Client & Visitor Management
- Office Administration & Filing
- Internal Communication & Email Distribution
- Message Taking & Information Relay
- Travel Administration Support
- Fleet Administration & Reconciliation
- Mail Handling & Parcel Coordination
- Records Management & Data Capturing
- Microsoft Office (Word, Excel, Outlook)
- Health, Safety & Environmental Compliance
- Professional Communication & Interpersonal Skills
- Data entry
- Marketing support
- Project management
- Recordkeeping and bookkeeping
Languages
- English
- Afrikaans
- Oshiwambo
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$17000/yr - $200000/yrTimeline
Admin / Receptionist
Nambob Funeral Solutions
11.2024 - Current
Branch Sales Manager
Bonben Assurance t/a Bonlife Insurance
01.2018 - 06.2024
Branch Administrator
Bonben Assurance
Client Service Clerk
Bonben Assurance
Assistant Bookkeeper
Karin Hass Accounting Services
Client Service Clerk / Receptionist
Bonben Assurance
Accounting Clerk
Fintrust Services cc
Virtual Assistant Certificate -
ALX- Africa
Certificate in Management & Taxation -
University of Namibia
Customer Service Training -
Seena Training
Grade 12 -
Highline Secondary School