Summary
Overview
Work History
Education
Skills
Languages
Reafferences
Timeline
Generic
Hilma  Jacob

Hilma Jacob

Ondangwa

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.


Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 4 years.

Overview

13
13
years of professional experience

Work History

Direct Sales Representative

Letshego Namibia
12.2020 - Current
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Put together sales proposals and contracts.
  • Achieved aggressive monthly quota of N$500000.00 consistently.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed all field sales and service promotions for letshego.
  • Maintained current knowledge of evolving changes in marketplace.

Front Desk, Receptionist and Admin Assistant

Nambahu Associates
01.2015 - 11.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Medical Receptionist

Wanaheda Medical Centre
01.2011 - 01.2014
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Invoiced patients accurately in line with charging guidelines.

Education

certificate - Business and Marketing Management

Southern Business School
2019

High School Certificate - undefined

Khomas High School
Windhoek, Khomas
2009

Skills

  • Communications Strategies
  • Digital Databases
  • Reading Comprehension
  • Customer Needs Assessment
  • Computer Proficiency and Microsoft Office
  • Customer Assistance
  • Product and Service Sales

Languages

English
Native language
English
Advanced
C1
oshivambo
Advanced
C1
Afrikaans
Upper intermediate
B2

Reafferences

  • Letshego, Ondangwa Namibia

  Job Title: Regional Manager

  Name; Mrs Donum Shiimi

  Contact number: 0811222333


  • Nambahu Assosicate, Windhoek Namibia

  Job Title: Manager

  Name; Miss Vistorina Mwandingi

  Contact number: 061402455


  • Wanaheda Medical Centre, Windhoek Namibia

  Job Title: Manager

  Name; Sr Nancy Kavungo

  Contact number: 0814330392



Timeline

Direct Sales Representative

Letshego Namibia
12.2020 - Current

Front Desk, Receptionist and Admin Assistant

Nambahu Associates
01.2015 - 11.2018

Medical Receptionist

Wanaheda Medical Centre
01.2011 - 01.2014

certificate - Business and Marketing Management

Southern Business School

High School Certificate - undefined

Khomas High School
Hilma Jacob