Hilma Jacob
Ondangwa
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 4 years.
Overview
13
13
years of professional experience
Work History
Direct Sales Representative
Letshego Namibia
12.2020 - Current
- Met customers in homes and businesses to discuss and demonstrate products.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Put together sales proposals and contracts.
- Achieved aggressive monthly quota of N$500000.00 consistently.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed all field sales and service promotions for letshego.
- Maintained current knowledge of evolving changes in marketplace.
Front Desk, Receptionist and Admin Assistant
Nambahu Associates
01.2015 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Medical Receptionist
Wanaheda Medical Centre
01.2011 - 01.2014
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines.
Education
certificate - Business and Marketing Management
Southern
Business School
2019
High School Certificate - undefined
Khomas High School
Windhoek, Khomas2009
Skills
- Communications Strategies
- Digital Databases
- Reading Comprehension
- Customer Needs Assessment
- Computer Proficiency and Microsoft Office
- Customer Assistance
- Product and Service Sales
Languages
English
Native language
English
Advanced
C1
oshivambo
Advanced
C1
Afrikaans
Upper intermediate
B2
Reafferences
- Letshego, Ondangwa Namibia
Job Title: Regional Manager
Name; Mrs Donum Shiimi
Contact number: 0811222333
- Nambahu Assosicate, Windhoek Namibia
Job Title: Manager
Name; Miss Vistorina Mwandingi
Contact number: 061402455
- Wanaheda Medical Centre, Windhoek Namibia
Job Title: Manager
Name; Sr Nancy Kavungo
Contact number: 0814330392
Timeline
Direct Sales Representative
Letshego Namibia
12.2020 - Current
Front Desk, Receptionist and Admin Assistant
Nambahu Associates
01.2015 - 11.2018
Medical Receptionist
Wanaheda Medical Centre
01.2011 - 01.2014
certificate - Business and Marketing Management
Southern
Business School
High School Certificate - undefined
Khomas High School
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