Hilia N. Sikanda
Windhoek
Summary
A driven experienced Communicator and Marketer and dedicated to increasing brand awareness and building loyal customer bases while identifying ways to boost product sustainability and profitability. An exceptional leader experienced in creating and integrating business plans, strategies, and procedures and dedicated to setting goals focused on performance and growth.
Overview
18
18
years of professional experience
Work History
CHIEF OPERATIONS OFFICER
FLEXONA Organizational Services
Windhoek
04.2023 - Current
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes
- Increased customer satisfaction and streamlined business processes and procedures
- Developed operational policies and processes, guaranteeing staff-maintained compliance
- Monitored outcome measures, program outcomes and performance improvement
- Developed highly effective working relationships with other departments by being positive and constructive leader.
DIPLOMATIC SPOUSE
New Delhi
08.2017 - 07.2021
- Accompany Spouse on Courtesy Ministerial and Diplomatic visits
- Be a good Ambassador for Namibia at Roundtable of Diplomatic Spouses events
- Assist Namibian students when a need arises.
SENIOR MARKETING AND COMMUNICATION OFFICER
International University of Management, IUM
Windhoek
04.2015 - 07.2017
- Met deadlines consistently with high-quality work in line with demanding expectations and objectives
- Administered development and design of marketing communications materials through internal teams
- Produced professional, fresh and engaging messages consistent brand messaging
- Maintained professionality and efficiency while working closely with leadership.
COMMUNICATION OFFICER
Air Namibia
03.2010 - 03.2015
- Directed public relations, media relations and crisis communications strategies
- Devised and oversaw communication strategies for specific purposes and long-term implementation
- Developed and deepened media relations to enhance coverage
- Performed crisis management and preemptive planning for department
- Attended speaking engagements as representative Air Namibia
- Edited content for Inflight Magazine (Flamingo) to keep consistent and positive company and country image.
CHIEF INFORMATION OFFICER
Ministry of
Windhoek
08.2007 - 02.2010
- Consistently developed strategies to improve information flow throughout the Ministry
- Designed contingency planning, formal training in consultation with Training Officer and employee development plan to increase staff quality performance
- Facilitated information session with internal staff hosted by Permanent Secretary and Minister.
PRIVATE SECRETARY
PERMANENT
Windhoek
04.2005 - 07.2007
- Maintained organized filing system of paper and electronic documents
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Ordered office supplies to purchase items and maintain appropriate levels.
Education
Bachelor of Communication (NQF Level 7) - Communications
04.2015
National Diploma - Information Administration
04.2005
Skills
- Organizational Leadership
- Operations Management
- Organizing and Planning
- Crisis Management
- Presentation
- Creative Writing
References
REFERENCES
1. Mr. Gerry Munyama
Director Of Marketing, Communications and Stakeholders Engagements
International University of Management (IUM)
Tel. +264 61 433 6215 Mobile: +264 81876 687
2. Mr. Paul H. Nakawa
Director, Strategy & Business Development
Nafasi Water
Tel. +264 61 435 8296 Mobile: +264 811 28 4454
3. Ms. Rucia Shali
Deputy Chief of Mission
Namibian High Commission -Malaysia
Tel. +60 – 3-2164 6520 Mobile: +264 81 317 3029
Languages
· Oshiwambo; Full Professional (native, level 5)
· English; Full Professional (level 4)
· Afrikaans; Professional Working (level 3)
· Otjiherero; Limited Working (Level 2)
· Hindi, Elementary (Level 1)
Timeline
CHIEF OPERATIONS OFFICER - FLEXONA Organizational Services
04.2023 - Current
- DIPLOMATIC SPOUSE
08.2017 - 07.2021
SENIOR MARKETING AND COMMUNICATION OFFICER - International University of Management, IUM
04.2015 - 07.2017
COMMUNICATION OFFICER - Air Namibia
03.2010 - 03.2015
CHIEF INFORMATION OFFICER - Ministry of
08.2007 - 02.2010
PRIVATE SECRETARY - PERMANENT
04.2005 - 07.2007
Namibia University of Science And Technology (NUST) - Bachelor of Communication (NQF Level 7), Communications
Polytechnic of Namibia - National Diploma, Information Administration
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