Hileni Ndatitangi Nakale
Windhoek
Summary
Dynamic professional with a strong work ethic and exceptional time management skills, honed at Telecom Namibia. Proven ability to enhance customer satisfaction and streamline operations through effective multitasking and organization. Proficient in Microsoft Office, delivering accurate correspondence and maintaining confidentiality while supporting executive functions.
Overview
18
18
years of professional experience
Work History
Acting Personal Assistant to Chief Marketing Offic
Telecom Namibia
08.2023 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintain good reputation with external stakeholders -Speedier responses to stakeholder correspondence
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
Secretary to Head of Department
Telecom Namibia
08.2019 - 08.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
WAC Agent
Telecom Namibia
03.2011 - 08.2014
- Maintained accurate records of client communications, transactions, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Staff Administrator
Telecom Namibia, Windhoek Earth Station
12.2007 - 03.2014
Education
BBA - Marketing Management
Southern Bussiness School of Management
Windhoek02-2019
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Microsoft office ( word, Excel, PowerPoint)
- Time management expertise
Timeline
Acting Personal Assistant to Chief Marketing Offic
Telecom Namibia
08.2023 - Current
Secretary to Head of Department
Telecom Namibia
08.2019 - 08.2022
WAC Agent
Telecom Namibia
03.2011 - 08.2014
Staff Administrator
Telecom Namibia, Windhoek Earth Station
12.2007 - 03.2014
BBA - Marketing Management
Southern Bussiness School of Management
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