Open To Work
Hileni Frans
Windhoek
Summary
Dynamic customer service professional with extensive experience at Andre, excelling in payment processing and call center operations. Proven track record in resolving customer complaints and enhancing service quality, while effectively managing cash transactions and data reconciliation. Recognized for identifying trends and driving improvements in customer satisfaction.
Overview
2
2
years of professional experience
2010
2010
years of post-secondary education
Work History
Allbet sports betting
Andre
Windhoek
01.2022 - 10.2023
- - Answered incoming calls and emails.- Managed and resolved customercomplaints.- Provided a full spectrum of qualitycustomer services and swiftly resolvedissues.- Processed customer orders, forms, andapplications.- Processed payments.- Processed withdrawals.- Effected Call Centre bankingrequirements (downloading bankstatements, sending bank balances,banking and withdrawing large amountsof cash).- Cashed and processed e-wallettransactions and reversals (investigation,fault finding, letter preparation, clientliaison).- Effected Call Centre cash-upprocedures (maintained controlspreadsheet, reconciled transactionsand cash received).- Sold and upsold products and processedcustomer orders.- Recognised, documented and alertedmanagement team of trends in customer calls.
Education
Iihenda Senior Secondary School
Ondangwa, NamSkills
- Customer service
- Payment processing
- Call center operations
- Data reconciliation
Languages
English
First Language
English
Advanced (C1)
C1
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$7500/yr - $200000/yrTimeline
Allbet sports betting
Andre
01.2022 - 10.2023
Iihenda Senior Secondary School