Hertha Imene
Katima Mulilo,Zambezi
Summary
I am a highly motivated pupil specializing in the field of Information and Communication technology. With skills in Digital Communication Technology , business Communication , Customer Service Representative, Graphic Design, E-Commerce Services, Digital Marketing Solutions, Compliance standards, training, problem solving, excellent organization and Administration skills. Passionate about Information Technology, Business and trade.
Overview
12
12
years of professional experience
Work History
Hygiene officer Katima Border Post
Namibia Revenue Agency
08.2023 - Current
- Hygiene keeping cleaning on the border
- Ensuring a clean and safe working Environment
- Maintaining and taking care of the premises
Store Assistant
Signature Cosmetics (PTY) Ltd
Katima Mulilo
07.2021 - 01.2022
- Customer Sales Representative
- Processing transactions, proper Merchandising, organizing and Display
- Banking duties, conducting system application s and problem solving
- Company compliance standards
IT Field Support
Electoral Commission of Namibia
Katima Mulilo
11.2020 - 12.2020
- Trained polling officials on electronic machines for Regional Council and Local Authority Elections, enhancing their operational readiness.
- Ensure that all electronic equipment are functioning at their standard best and solve all technical problems in my assigned Kongola constituency.
IT Field Support
Electoral Commission of Namibia
08.2020 - 09.2020
- Trained registration officials on electronic machines for Regional Council and Local Authority voter registration, enhancing operational readiness.
- Ensure that all electronic machines and equipment are functioning at their standard best and solving all technical problems at all Registration points in my assigned constituency.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
IT Field Support
Electoral Commission of Namibia
Keetmanshoop
11.2019 - 12.2019
- Training polling officials on the electronic machines for the National Assembly and Presidential elections.
- Ensuring that all electronic equipment are functioning at their standard best and solving any technical problems and queries in my assigned constituency.
- Keetmanshoop Urban
IT Field Support
Electoral Commission of Namibia
Keetmanshoop
07.2019 - 09.2019
- Trained registration officials on processes for registering eligible voters in National Assembly and Presidential elections.
- Making sure all registration kits are functioning at their best and solve all technical problems and queries.
- Keetmanshoop Urban
Customer S ales Representative training ( FIFA World Cup)
Multi Choice Namibia
05.2018 - 08.2018
- Customer care service operations such as billing, technical queries, fixing faulty decoder rs, errors and signals. Advised customers on Dstv products to enhance their viewing experience., making sure they have an awesome viewer experience.
- Assisted customers with subscription queries and account updates for MultiChoice Namibia services.
- Handled billing questions and explained package options clearly.
- Processed payments and updated customer records accurately.
Presiding Officer
Electoral Commission of Namibia
Windhoek
11.2015 - 12.2015
- Helping my team to conduct the electoral process for the Regional/ Local Authority elections.
- Making sure all equipment is operating and all standards are adhered to.
- Capturing and verifying results and all manual documentation. Liaise with public and solve any queries.
- John Pandeni Constituency
Team Leader
Electoral Commission of Namibia
Windhoek
08.2015 - 09.2015
- Leading my team during the registration process of eligible voters for the Regional and Local Authority registration.
- John Pandeni Constituency
IT Field Support
Electoral Commission of Namibia
Keetmanshoop
11.2014 - 12.2014
- Training polling officials on electronic voting machines for the National Assembly and Presidential elections.
- Ensuring that all electronic equipment is functioning at their standard best and solving any technical problems. Ensuring the electoral process is effective and efficient.
- Captured, verified, and transmitted results electronically to Electoral Head office, contributing to timely and accurate reporting.
- Keetmanshoop Urban
IT Field Support
Electoral Commission of Namibia
Keetmanshoop
08.2014 - 09.2014
- Training registration officials and solve technical problems.
- Supported Keetmanshoop Urban with IT field support and technical troubleshooting.
Education
Certificate of Attendance - Customer Service
NUST | CED
Customer Care Training -
Multichoice Namibia
Bachelor hon ors degree - Digital Communications Technology
International University of Management
WindhoekNamibia Senior Secondary Certificate (NSSC) Grade 12 matric. -
Caprivi Senior Secondary school
Katima M uliloSkills
- Hygiene health mentainance
- Safety compliance
- Facility upkeep and inspection
- Customer service
- Team coordination
- Record keeping
- Problem solving
- Attention to detail
- Clear communication
- Time management
- Critical thinking
- Emergency response
- Data management
- Report writing
- Health inspections
- Information verification
- Risk assessment
Personal Information
- ID Type: ID No
- ID Number: 93052300849
Languages
English - Excellent, Oshiwambo - Good, Silozi - Good, Afrikaans - Fair, French - Basic
Timeline
Hygiene officer Katima Border Post
Namibia Revenue Agency
08.2023 - Current
Store Assistant
Signature Cosmetics (PTY) Ltd
07.2021 - 01.2022
IT Field Support
Electoral Commission of Namibia
11.2020 - 12.2020
IT Field Support
Electoral Commission of Namibia
08.2020 - 09.2020
IT Field Support
Electoral Commission of Namibia
11.2019 - 12.2019
IT Field Support
Electoral Commission of Namibia
07.2019 - 09.2019
Customer S ales Representative training ( FIFA World Cup)
Multi Choice Namibia
05.2018 - 08.2018
Presiding Officer
Electoral Commission of Namibia
11.2015 - 12.2015
Team Leader
Electoral Commission of Namibia
08.2015 - 09.2015
IT Field Support
Electoral Commission of Namibia
11.2014 - 12.2014
IT Field Support
Electoral Commission of Namibia
08.2014 - 09.2014
Certificate of Attendance - Customer Service
NUST | CED
Customer Care Training -
Multichoice Namibia
Bachelor hon ors degree - Digital Communications Technology
International University of Management
Namibia Senior Secondary Certificate (NSSC) Grade 12 matric. -
Caprivi Senior Secondary school