Herman Namupala
Windhoek
Summary
Driven Multi-Skilled Consultant from First National Bank, adept in Information Protection/Security and fostering robust client relationships. Excelled in analyzing client needs, enhancing process efficiency, and leading teams to exceed goals. Achieved significant improvements in client satisfaction and operational procedures through active listening and strategic evaluations.
Overview
15
15
years of professional experience
Work History
Multi-Skilled Consultant
First National Bank
Windhoek Namibia
03.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships, accounts and profiles through regular check-ins and updates on progress.
- Relieve E-Migrators, Tellers, Treasury Custodians, ADT Custodians, Team leaders and Sales and Service Consultants
- Ensure reports are up to date on EOS, BAS, OED and balancing if required
- Ensure Treasury is balancing (Identify and correct problem area if not balancing)
- Responsible for efficient running of ADT'S and balancing
OBR Teller
First National Bank
Windhoek Main Branch
05.2016 - 02.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Cellphone Banking Contractor
First National Bank
Windhoek Head Office
05.2015 - 12.2015
- Consulted and taught clients how to use the then new cellphone banking FNB product
- Launched and piloted Cellphone banking throughout the country
Filling Clerk
FNB Namibia Holding
Windhoek Credit Support
05.2009 - 08.2012
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Coordinated with other departments as needed, facilitating smooth interdepartmental communications related to recordkeeping.
- Increased overall productivity by consistently completing filing tasks ahead of schedule.
- Collaborated with colleagues to develop best practices for document management and organization.
Education
Accounting -
NUST
Windhoek Windhoek High School
Windhoek2008
Skills
Team Leadership & Development
Information Protection /Security
Analysis & Evaluation
Client Relationships
Processes and procedures
Self-Motivated
Active Listening
Languages
English
Upper intermediate (B2)
Timeline
Multi-Skilled Consultant
First National Bank
03.2023 - Current
OBR Teller
First National Bank
05.2016 - 02.2023
Cellphone Banking Contractor
First National Bank
05.2015 - 12.2015
Filling Clerk
FNB Namibia Holding
05.2009 - 08.2012
Accounting -
NUST
Windhoek High School