Herlinda Araes
Summary
Dedicated Tour Guide with 5 years of experience in providing exceptional and engaging Tours to diverse groups of visitors. Proficient in creating enjoyable, memorable and informative experiences, while prioritizing client satisfaction and safety. Expertise in leading tours in various settings, adapting to clients needs , and showcasing local culture and history. Adapt at building report with guest and providing top-notch customer service to enhance their overall experience.
Overview
1
1
year of professional experience
Work History
Tour Guide
National Heritage Council of Namibia
Windhoek, Namibia
07.2023 - 01.2024
- Successfully led over 150 guided tours for diverse groups of visitors, including students, families resulting in a 95% satisfaction rating based on post-tour feedback surveys.
- Increased tour group bookings by 20% within months of service
Horse Riding & Field Guide
Waterberg Guest Farm
Otjiwarongo, Namibia
- Morning rides and afternoon rides, sometimes responsible for sundowner rides.
- Pony time for all types of ages.
- Bush walks, hiking trails up the small Waterberg and responsible for setting up sundowners and bush camps.
Trainee Horse Riding and Field Guide
Kambaku Safari Lodge
Otjiwarongo, Namibia
- Saddling up saddles for outrides, feeding of horses managing the saddles and looking out for any type of injuries and health on horses
- Beginner rides consisting of 1-1.30 minutes
- Sundowner rides
- Game drives and bush walks.
Education
Diploma - Tourism,Travel And Guiding
Monitronics Success College
Otjiwarongo10-2018
Skills
- Field Guide
- Tour Guide
- Horse Riding
- Waitressing
- Front desk Reception
Timeline
Tour Guide
National Heritage Council of Namibia
07.2023 - 01.2024
Horse Riding & Field Guide
Waterberg Guest Farm
Trainee Horse Riding and Field Guide
Kambaku Safari Lodge
Diploma - Tourism,Travel And Guiding
Monitronics Success College
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