Henry Arp
Vredendal
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
3
3
years of professional experience
Work History
General Manager
Noordoewer Engen Service Station
07.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Sales Executive
Auas Motors
01.2022 - 04.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Production Manager
Joydale Farms
02.2021 - 12.2021
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Estimated labor requirements to support anticipated workload.
- Delivered direct feedback to senior management regarding project visibility and status.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Education
Higher Certificate of Business Management - Business Management
Regent Business School
Windhoek12.2021
High School Diploma -
Vredendal High School
Vredendal12.2020
Skills
- Customer Experience
- Purchasing and Planning
- Financial Document Control
- Variance and Risk Analysis
- PC Competency
- Negotiation
- Sales Promotion
- Purchasing
- Leadership
- Administrative Skills
Timeline
General Manager
Noordoewer Engen Service Station
07.2022 - Current
Sales Executive
Auas Motors
01.2022 - 04.2022
Production Manager
Joydale Farms
02.2021 - 12.2021
Higher Certificate of Business Management - Business Management
Regent Business School
High School Diploma -
Vredendal High School
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