HENDRICK SHIGWEDHA
Windhoek
Summary
Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.
Overview
3
3
years of professional experience
Work History
Computer Technician
Pepata Restaurant
01.2021 - 12.2023
- Installed, configured and maintained computer hardware, software systems, networks and peripherals
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules
Computer Lab Technician - Intern
International Training College - LINGUA
02.2022 - 07.2022
- Resolved all user-reported problems with computers and related equipment.
- Performed data backups and disaster recovery operations as needed.
- Provided technical assistance to computer users in the lab.
- Installed, configured and maintained hardware and software components of computers.
- Troubleshot network connectivity issues for users in the lab.
- Maintained inventory records of all hardware and software assets in the lab.
- Ensured compliance with IT policies and procedures within the lab environment.
- Provided technical support for faculty, staff, and students in the use of the LMS.
Education
Certificate in Ethical Hacking & Information Security (NQF L7) -
Namibian University of Science & Technology (NUST)
04-2024
Bachelor of IT (Software Development) NQF L7 -
International Training College - LINGUA
07-2023
Certificate in Hardware & Network Support Technology NQA L4 (Based on CompTIA A+ & N+) -
Institute of Information Technology (IIT)
10-2018
Namibia Senior Secondary Certificate (Grade 12) -
Etalaleko SSS
11-2012
Skills
- Computer System Troubleshooting
- User Training
- Hardware and software installation
- Network configuration
- Inventory Management
- Unix / Linux Operating System
Languages
- English
- Oshiwambo
References
- Mr. Stanford Musarurwa - HOD IT depatment(Lingua College) +264 816856964
- Miss Jolokeni Jesaya - Pepata Restaurant(owner)+264 812890336
- Dr. Arpit Jain - INCEIT Head(NUST) +264 812185128
Timeline
Computer Lab Technician - Intern
International Training College - LINGUA
02.2022 - 07.2022
Computer Technician
Pepata Restaurant
01.2021 - 12.2023
Certificate in Ethical Hacking & Information Security (NQF L7) -
Namibian University of Science & Technology (NUST)
Bachelor of IT (Software Development) NQF L7 -
International Training College - LINGUA
Certificate in Hardware & Network Support Technology NQA L4 (Based on CompTIA A+ & N+) -
Institute of Information Technology (IIT)
Namibia Senior Secondary Certificate (Grade 12) -
Etalaleko SSS
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