Helvi SN Shaanika
Team Leader / Station Controller (Acting)
Windhoek
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Domestic Team Leader and Station Controller(Acting
Air Namibia
Windhoek
01.2019 - 03.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Oversee and assist (where required) in the provision of passenger service, reservation and ticketing, cargo and ramp at the airport.
- To ensure the provision of all ground-handling service for arrival and departing aircraft on the airside as per Air Namibia procedure and regulation.
- Responsible for load control and Lost and found administration. also ensure on time departure of all flights (check-in is done on time).
- Daily, Weekly and monthly reports including Sales.
Lost and Found Agent
Air Namibia
Windhoek
03.2017 - 12.2018
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Investigate and trace missing baggage and cases of damage/pilferage to baggage and to assist passengers to recover their lost baggage.
- Safekeeping of unclaimed or recovered baggage and recover of lost goods/items.
- Handling administrative duties.
- Conveyor belt operation.
Check-ion Agent
Air Namibia
Windhoek
02.2016 - 02.2017
- Inspect and verifying documentation of passengers
- Issue boarding passes and process baggage
- Reschedule passenger affected by flight interruptions or cancellations.
- Handling the need of unaccompanied minors, VIPs and passengers needing wheelchair assistance.
- Comply with all federal and municipal SOPs and policies.
HCM Asssistant
Air Namibia
Windhoek
11.2014 - 12.2015
- Recoding all mandatory training in the newly acquired VIP HR premier electronic software for record keeping.
- Scanning employees certificates to be filed in VIP.
- Record qualification of all employees in VIP, and print reports from VIP.
- dealing with First aid kits and Doctors bags required in all Air Namibia aircrafts.
- Making sure all are having the right standard kits for the passengers, and take them for refill at the authorized pharmacies.
Education
Information Technology
International Training College Lingua
Windhoek, Namibia 02.2011 - 11.2013
Skills
Complaint resolution
Performance improvement
Client Service
Cash Handling
Daily workflow improvement
Flexible and Adaptable
Critical Thinking
Report writing
Planning and problem solving
Customer service
Sales
Timeline
Domestic Team Leader and Station Controller(Acting
Air Namibia
01.2019 - 03.2021
Lost and Found Agent
Air Namibia
03.2017 - 12.2018
Check-ion Agent
Air Namibia
02.2016 - 02.2017
HCM Asssistant
Air Namibia
11.2014 - 12.2015
Information Technology
International Training College Lingua
02.2011 - 11.2013