Verified
This profile is verified using an email address.
HELVI NDAPANDULA HANGULA
Windhoek
Summary
Results-driven administrative and operations professional skilled in logistics coordination and customer service. Streamlines operations and strengthens stakeholder relationships, driving efficiency and quality in multimedia, education, and logistics sectors, while supporting executive-level initiatives and enhancing overall service delivery.
Overview
24
24
years of professional experience
Work History
Media Administrator
Christ Embassy Namibia
01.2017 - Current
- Manages multimedia operations including live streaming, video recording, and editing
- Oversaw media scheduling and presentation for weekly services and special events to enhance viewer engagement
- Coordinated content distribution for church programs across multiple platforms to ensure consistent messaging
- Supported pastoral team with administrative and communication tasks to facilitate smoother operations
Freelance Tour Guide
Zelma Tours & Safaris
01.2017 - Current
- Guides international tourists across Namibia
- Coordinates trip logistics, ensuring safety, satisfaction, and cultural immersion
- Delivers expert knowledge on Namibian history, landmarks, and local traditions
- Acts as liaison between clients and travel partners to enhance customer experience
Liaison Officer
Namibian German Centre for Logistics
02.2015 - 01.2017
- Coordinated full cycle of Master's programme in logistics, ensuring curriculum alignment and student engagement
- Managed travel logistics and accommodation for visiting professors, facilitating seamless integration into academic schedule
- Scheduled academic calendars and liaised with departments and guest lecturers
- Organized internships, seminars, and workshops for students, enhancing practical learning opportunities and professional networking
- Updated contact database for part-time lecturers and moderators, ensuring accurate records.
Senior Rental Sales Agent
Europcar Namibia
05.2010 - 02.2014
- Managed car rental reservations, amendments, and cancellations to ensure smooth customer experiences
- Oversaw contract scanning into Oculus system for Southern Africa branches, maintaining accurate records and compliance
- Conducted weekly fleet checks and managed overdue vehicles, ensuring optimal fleet utilization and billing accuracy
- Resolved customer complaints and queries within 48 hours
- Prepared branch quotations and supported daily vehicle allocation and planning
Reservations Agent
Avis Rent A Car Namibia
01.2008 - 01.2009
- Coordinated reservations and deliveries across multiple branches to ensure seamless service
- Developed strong relationships with internal teams and suppliers to enhance collaboration
- Managed monthly accounts payable processes and optimized asset utilization
Administrative Assistant
AZAFRICA
01.2007 - 01.2008
- Provided front-desk support and handled incoming communications to enhance customer service experience
- Managed petty cash, banking, and financial reporting on PASTEL to ensure accurate financial records
- Uploaded tenders to the website and distributed bulletins to facilitate timely access to procurement information
Order Picker
Morrison's Warehouse 989
01.2003 - 01.2006
- Picked and packed goods, operated forklifts, and coordinated dispatch logistics to optimize order fulfillment
- Ensured accuracy in shipment and stock room movement to support reliable inventory management
- Maintained warehouse system records and tagged orders to ensure inventory accuracy
Education
Bachelors - Logistics & Supply Chain Management
NUST
Windhoek01-2018
Certificate - Bookkeeping
Damelin College Namibia
Windhoek01-2007
Grade 12 -
Jan Jonker High School
Windhoek01-2002
Skills
- Video editing
- Live streaming
- Presentation coordination
- Document management
- Travel planning
- Office & Logistics Coordination
- Academic scheduling
- Asset management
- Tender support
- Administrative support
- Problem solving
- Effective communication
- Customer service
Languages
English, Oshiwambo, Otjihherero, Afrikaans
Timeline
Media Administrator
Christ Embassy Namibia
01.2017 - Current
Freelance Tour Guide
Zelma Tours & Safaris
01.2017 - Current
Liaison Officer
Namibian German Centre for Logistics
02.2015 - 01.2017
Senior Rental Sales Agent
Europcar Namibia
05.2010 - 02.2014
Reservations Agent
Avis Rent A Car Namibia
01.2008 - 01.2009
Administrative Assistant
AZAFRICA
01.2007 - 01.2008
Order Picker
Morrison's Warehouse 989
01.2003 - 01.2006
Bachelors - Logistics & Supply Chain Management
NUST
Certificate - Bookkeeping
Damelin College Namibia
Grade 12 -
Jan Jonker High School