Helvi Nambahu
Windhoek,Namibia
Summary
Dynamic Telesales Operator with versatile skills and highly motivated professional. Adept at multitasking and thriving under pressure. Demonstrates a high tolerance for diverse personalities and excels as a team player. Proficient in computer applications including SAP, CRM, Sales Force, Ignite, and MS Office Suite. Skilled in ordering supplies, preparing invoices, quotations, cash handling, stock taking, filing systems, record keeping, documentation, inbound and outbound call handling, upselling, after-sales follow-ups, telesales and database administration. Multilingual capabilities enhance communication across varied platforms.
Confident communicator with knack for persuasive dialogue and goal-driven mindset. Utilises strong interpersonal skills and keen ability to listen and respond to customer needs.
Overview
2027
2027
years of professional experience
Work history
Front Desk / Cashier
JLNA Trading CC
- Maintain filing system, answering phone calls, dealing with queries and emails, ordering supplies, prepare quotations, handle cash transactions.
- Reason for leaving: Contract ended
Telesales Operator
Namibian Breweries Limited
Windhoek, Namibia
2025.09 - Current
- Managed inbound and outbound telesales calls to retail and wholesale customers
- Achieved and exceeded daily/weekly sales targets
- Upsold and cross-sold products based on customer buying patterns
- Provided professional customer support and resolved order or delivery queries
- High-volume call handling
- Experience using CRM and SAP, SALESFORCE, IGNITE
- Microsoft Excel, PowerPoint , Outlook
Administrative Officer
Quartile Logistics Agent for Namibia Breweries Ltd
Gobabis depot
2024.06 - 2025.09
- Handle all mails and queries, Processing orders, issue invoices & quotations, data entry on SAP, scanning & uploading documents, handle all truck deliveries, stock take.
Intern
Ministry of Home Affairs, Immigration, Safety & Security
2023.03 - 2023.06
- Issuing IDs, Birth Registration, Duplicate Birth Certificates, Duplicate Marriage Certificates, Death Certificates and assist with Passport Applications.
- Reason for leaving: Internship ended
Administrative Assistant
Namibian Debt Management Services
2018.08 - 2020.05
- Able to operate Avril Payment Solution (APS), enter data accurately onto computerized databases on Banks Loan Origination System (LOS), provide loans and debt consolidations to clients, provide training and orientation for new staff.
- Reason for leaving: Retrenched
Intern
Swakopmund Municipality
2016.07 - 2016.10
- Compiling marked out minutes, Filling, Compiling feedback reports, Duplicating, Binding and Distribution of MC and Council Agendas, Maintaining stock control sheets, and Compiling inventory lists.
- Reason for leaving: Internship ended
Education
Bachelor in Business Administration Honours -
International University of Management
2018.09 -
Grade 12 - undefined
Ella Du Plessis High School
Skills
- Good verbal and superior writing skills
- Fast learner, flexible and adaptable to changes
- Able to multitask and efficiently work well under pressure
- High tolerance for wide variety of personalities
- Highly motivated and good team player
- Computer Literate: SAP, CRM, Sales Force , Ignite (MS Office Applications: Word, Excel, PowerPoint and Outlook), and telephone etiquette
- Good organizational skills and ability to prioritize and strong attention to detail
- Excellent office support skills and Customer service focus
- Ordering supplies, prepare invoices, quotations and cash handling skills, stock take
- Good filing system, record keeping and documentation
- Inbound and Outbound call handling
- Upselling and after-sales follow ups
- Multilingual
- Telesales
- Database administration
Languages
English
Fluent
Afrikaans
Intermediate
Oshiwambo
Fluent
Damara / Nama
Elementary
Otjiherero
Elementary
References
- Mr, A Nangukui, Sales & Marketing Manager, 081 6369125, NDMS, Swakopmund
- Mr, L Alfeus, CEO, 081 3048366, JLNA Trading CC, Windhoek
- Mrs, Aloysia Kahuika, Administration – Corporate Services, 064 410 4206, Swakopmund Municipality, Swakopmund
- Mrs, Lydia Kasera, Senior Admin Officer, 081 4459144, MHAISS, Swakopmund
- Mrs, Lotte Awaras, Senior Admin Officer, 081 2916030, MHAISS, Swakopmund
- Mr Kleo Malima, Supervisor, 081 8302958, Quartile Logistics (Namibia Brewery Ltd), Gobabis depot
- Mrs Chantell Topnaar Supervisor, 061 320 4205 , 0811461599, Namibia Brewery Ltd , Windhoek
Timeline
Telesales Operator
Namibian Breweries Limited
2025.09 - Current
Administrative Officer
Quartile Logistics Agent for Namibia Breweries Ltd
2024.06 - 2025.09
Intern
Ministry of Home Affairs, Immigration, Safety & Security
2023.03 - 2023.06
Bachelor in Business Administration Honours -
International University of Management
2018.09 -
Administrative Assistant
Namibian Debt Management Services
2018.08 - 2020.05
Intern
Swakopmund Municipality
2016.07 - 2016.10
Grade 12 - undefined
Ella Du Plessis High School
Front Desk / Cashier
JLNA Trading CC