Summary
Overview
Work History
Skills
Additional Information
Sewing, farming, cooking
Timeline
Teacher
HELEN PENEJAMBEKO SHIKONGO

HELEN PENEJAMBEKO SHIKONGO

Windhoek,Namibia

Summary

Dedicated health and medical aid professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in motor vehicle accidents, accident injuries and medical aid industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Empathetic social worker with over 15 years of experience helping people cope and solve problems of everyday life. Polished in interfacing with community liaisons, facilitating individual and group sessions and monitoring conditions of clients to coordinate care. Excellent communicator with knack for building lasting professional relationships. Dynamic Social Worker with extensive knowledge of diagnosis and treatment of mood disorders such as anxiety and depression. Reliable and trustworthy professional skillful in evaluating needs and designing custom treatment plans and maintaining detailed case histories. Proficient in Microsoft and Excel. Experienced Relationship Head dedicated to customer satisfaction. Expert in MVA claims, funeral benefits, injury grants and loss of support benefits.

Overview

34
34
years of professional experience

Work History

HEAD MEDICAL PROVIDER RELATIONS

MOTOR VEHICLE ACCIDENT FUND - MVA
WINDHOEK, NAMIBIA
09.2004 - Current
  • Responsible for a variety of different written communications, reports and documents to ensure smooth operations.
  • Responsible for Claims Management, Administration Functions, Stakeholders Management, Management of Customer Service Delivery, Monitor Accounts payments as well as monitoring that the correct billing is done according to NAMAF rates.
  • Responsible for coordination and planning skills to achieve results according to schedule and staff training.
  • Works with medical professionals like, doctors, physiotherapists, specialists etc to understand needs and provide excellent service and drafting of Service Level Agreements in consultation with the Legal team
  • Participates in team-building activities to enhance working relationships.
  • She proved successful working within tight deadlines and fast-paced atmosphere.
  • She manages on-site evaluations, internal audits of medical professionals and conduct surveys.
  • Responsible for the Analysis of medical claims lodgment and payments by service providers. Identifies fraudulent activity in past claims settlement, and to undertake intelligence gathering and analysis of past claims data through appropriate and enabling technologies by identifying any relevant patterns of collaborations and or collusion and identifies the perpetrators of fraud.


Outreach Officer

MVA FUND
WINDHOEK, NAMIBIA
10.2005 - 09.2008
  • Initiated and coordinated visits by influential persons and community groups for marketing exposure.
  • Scheduled regular outreach exhibitions and educated employees on presentations.
  • Increased education and awareness of community development projects through community programs and delivering evidenced-informed strategies.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Conducted presentations to expose and increase awareness in marketplace.
  • Liaised with corporate companies and marketing teams to develop and maintain social media promotion, email-based campaigns and other development programs.
  • Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Responsible for collecting information on all aspects of development, such as Women and Children.
  • The information was than translated into local languages to meet the demands of the grassroots community.
  • Responsible for the collection of information and send it to funders and all partners in Europe.
  • Running/Organizing workshops and seminars on community development issues.
  • Giving training to communities in rural areas and informal settlements on how to write project proposals
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Collaborated on program operations and relayed participant feedback for improvements.
  • Helped social workers build, coordinate and lead programs supporting individuals with social issues.

Branch Administrator

RENAISSANCE HEALTH MEDICAL AID
ORANJEMUND, NAMIBIA
02.1996 - 09.2001
  • Managed all administrative aspects of the office
  • Processing of medical aid claims for payment
  • Presenting and successfully explaining the product range of Renaissance to existing and potential/prospective private and group members
  • Assisting clients with membership applications, ie, funeral claims and payment of accounts
  • Providing product education to NAMDEB and Private mining employees and dependants
  • The handling of queries in accordance with the scheme benefits/rules.
  • Member education on correct utilization of benefits and prevention of fraudulent activities
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

  • Oversaw branch team consisting of 5 customer service representatives and 2 accounts payments processing.
  • Identified and capitalized on community business opportunities with effective networking.
  • Increased monthly staff retention rate after implementing new training programs.
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.

Control Officer

NAMDEB HOSPITAL
ORANJEMUND, NAMIBIA
03.1995 - 10.1996
  • Managed the Hospital's kitchen accounts- a section at the Windhoek Central State Hospital. Full range of accounting experience includes: operating budgets, monthly statements, general and cost accounting, accounts receivable and accounts payable and credit
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Generated reports detailing findings and recommendations.
  • Interacted with stakeholders, regulators and other members of cross-functional teams to establish standard protocol, develop clear risk management goals and support healthy patterns of sustainable growth.

PROGRAMME OFFICER

NAMIBIA DEVELOPMENT TRUST
WINDHOEK, NAMIBIA
02.1990 - 11.1992
  • Conducted research, gathered information from multiple sources and presented results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed team communications and information for meetings.
  • Identified issues, analyzed information and provided solutions to problems.

Senior Accounts Payable Clerk

WINDHOEK CENTRAL HOSPITAL
WINDHOEK, WINDHOEK
01.1986 - 11.1987
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Prepared vendor invoices and processed incoming payments.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Reported financial data and updated financial records in ledgers and journals.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Inspected account books and recorded transactions.

Social Worker Assistant

MINISTRY OF HEALTH AND SOCIAL SERVICES
WINDHOEK, NAMIBIA
01.1985 - 11.1986
  • Supported program leadership in handling day-to-day management needs of busy office.
  • Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
  • Encouraged socialization and engagement through therapy, music therapy and social activities.
  • Conducted home visits in Windhoek to check on patients' well-being.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Coordinated referrals to community services to help clients obtain needed support.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Assessed clients based on factors such as abuse and social problems to help social workers make informed case decisions.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Helped social workers build, coordinate and lead programs supporting individuals with social and family concerns.
  • Coordinated referrals and direct support for needy clients.
  • Interviewed patients and family members to perform biopsychosocial assessments for abuse, suicide and homicide risk.
  • Helped develop safe and appropriate discharge and post-hospital care plans.
  • Coordinated services with appropriate hospital and community resources.
  • Facilitated communication between patient and family through patient-family counseling and with healthcare team.
  • Served customers and followed outlined steps of service.
  • Participated in team-building activities to enhance working relationships.

Skills

Diploma in Social work, MDP, Intesive English Course, VITA, Information Resource Development Training, Training in Women Planning with Women and Men for sustainable Development, Presented a speech on "The Role of women in Reconstruction and Development Projects in Namibia ( 27 april 1991, London UK)attended a conference "First Commonwealth NGO Forum on environmentally sustainable Development and Collaboration in the commonwealth"( 19-23 August 1991 Harare -Zimbambwe) a part-time farmer (organic vegetables & fruits)

undefined

Additional Information

Director for Maritime Enterprises responsible for Operations

Sewing, farming, cooking

In my free time I like sewing, I assisted with a big project whereby a company needed masks for their employees. During weekends I go to the farm to attend to my organic vegetables & fruits. I like trying out new recipes and enjoys cooking.

Timeline

Outreach Officer

MVA FUND
10.2005 - 09.2008

HEAD MEDICAL PROVIDER RELATIONS

MOTOR VEHICLE ACCIDENT FUND - MVA
09.2004 - Current

Branch Administrator

RENAISSANCE HEALTH MEDICAL AID
02.1996 - 09.2001

Control Officer

NAMDEB HOSPITAL
03.1995 - 10.1996

PROGRAMME OFFICER

NAMIBIA DEVELOPMENT TRUST
02.1990 - 11.1992

Senior Accounts Payable Clerk

WINDHOEK CENTRAL HOSPITAL
01.1986 - 11.1987

Social Worker Assistant

MINISTRY OF HEALTH AND SOCIAL SERVICES
01.1985 - 11.1986

Similar Profiles

CREATE PROFILE
HELEN PENEJAMBEKO SHIKONGO