Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Helena Lumbu Nakale

Helena Lumbu Nakale

Windhoek

Summary

Dynamic sales professional with extensive experience at Paratus Telecommunication, adept at driving revenue through strategic sales initiatives and exceptional customer service. Proven leadership in team management and problem-solving, complemented by strong skills in data analysis and sales strategy development. Committed to optimizing operations and enhancing client relationships for sustained growth.

Overview

9
9
years of professional experience

Work History

Sales Excutives : Retails

Paratus Telecommunication
Ongwediva
10.2024 - Current
  • Reviewed store policies and made changes to streamline operations and increase productivity.
  • Maintained records related to sales for store management.
  • Identified potential markets for new products based on trends in the industry.
  • Organized store displays to maximize visibility of merchandise items.
  • Developed relationships with customers through personalized service.
  • Trained new and existing staff on product knowledge, sales techniques
  • Maintained a thorough knowledge of store policies regarding payments, returns, exchanges, warranties.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Sales Manager Executive

Paratus Telecommunication (Reseller)/ Otjiwanda Communications
Rundu
01.2021 - 10.2025
  • Branch HOD / Branch Supervisor on Paratus products and services available to the clients.
  • Manage, train and coach sales consultants to drive sales effectiveness.
  • Provide regular updates to the sales consultants and management on sales activities.
  • Ensure there is appropriate and continuous team training on LTE, Sky-fi Fiber and V SAT applications.
  • Provide regular updates to the sales consultants and management on sales activities
  • Managing POS system, Void, VXWIEW system and Authorize system assign.
  • Attending to LOS, Site Supervision and Warehouse Stock Counting.
  • Actively manage team well-being.
  • Coordinate relevant HR related processes including recruitment, leave, discipline performance management.
  • Implement and maintain sales processes.
  • Ensure relevant documentation is updated and maintained.
  • Provide continuous input on sales strategy to improve sales.
  • Ensure the sales processes are maintained to initiate new business leads in the region.
  • Understand and be able to perform all phases of the sales process.
  • Ensure sales consultants are trained on the product specifications and sales processes.
  • Ensure sales team adhere to the company policies and guidelines.
  • Making sure Customer Service and mail feedback are done Professional.
  • Day end Cashing Up and Banking
  • Sourced new sales opportunities through inbound lead follow-up.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Analyzed sales space capacities based on system parameters, securing high stock available

Sales Executive

Paratus Telecommunication (Reseller)
Otjiwarongo
02.2017 - 03.2021
  • Promote sales to existing clients
  • LTE, FIBER, SKY-FI and VSAT Applications process.
  • Client registration on VXWIEW system
  • Loading Credit on Clients SIM Cards
  • Provide clients with presentations on the benefits and uses of goods or services
  • Estimate or quote prices, credit or contract terms, warranties and delivery dates
  • Attending to Mails and Telephone inquiries.
  • Consult with clients after sale or signed contracts to resolve problems and to provide ongoing support
  • Sales Drives, Fillings & Typing.
  • Stock Counting and Troubleshooting
  • May conduct sales transactions through Internet-based electronic commerce
  • Promoting Paratus Product and Connect LTE devises
  • Working on POS system (Quick Books system).
  • Creating Job Cards Namibian

Education

Bachelor of Science - Business Information Systems, Discrete Mathematics, Programming with C++, Systems Design, Operating Systems, Business Statistics, Fundamentals of Databases, Intermediate Entrepreneurship and Innovation, Introductory Engineering Calculus, Object oriented Programming with Java, Business Process Re-engineering, Cyber Security and Law, Programming with .Net, Applied Entrepreneurship Management

International University of Management
Windhoek
04.2025

Certificate in Office Administration - Business and Office Administration, Bookkeeping to Trial Balance, Business Literacy, Marketing Management and Public Relations, Business Law and Administrative Practice, Cost and Management Accounting

Aptech College
India
02.2018

Certificate in English Proficiency and Web Design -

Aptech College
India
02.2018

Skills

  • Problems Solving
  • Computer Literacy
  • SQL & FMCG Programme
  • Microsoft Program
  • Quick books & POS
  • Vxwiew and Odoo
  • Critical Thinking
  • Leadership
  • Sales Strategies
  • Team Management
  • Analyse sales & Reports
  • Product Knowledge & Customer Service
  • Communications & MultiTask
  • Valid Driver's License
  • Typing and Presenting
  • Sales strategy development
  • Data analysis
  • Project management

References

  • Gerrit De Vos, Manager, Paratus Telecommunication (Reseller), Otjiwarongo, +264811293332
  • Cherica Levin, Channel Manager, Paratus Telecommunication, Windhoek, +264811290249, cherica.levin@paratus.africa
  • Clarence Lamperth , Ongwediva Branch Manager +264833001950

Hobbies and Interests

  • Meeting New People
  • Travelling
  • Reading News

Languages

  • English
  • Afrikaans
  • Oshiwambo
  • Portuguese

Personal Information

  • Date of Birth: 01/25/93
  • Gender: Female

Timeline

Sales Excutives : Retails

Paratus Telecommunication
10.2024 - Current

Sales Manager Executive

Paratus Telecommunication (Reseller)/ Otjiwanda Communications
01.2021 - 10.2025

Sales Executive

Paratus Telecommunication (Reseller)
02.2017 - 03.2021

Bachelor of Science - Business Information Systems, Discrete Mathematics, Programming with C++, Systems Design, Operating Systems, Business Statistics, Fundamentals of Databases, Intermediate Entrepreneurship and Innovation, Introductory Engineering Calculus, Object oriented Programming with Java, Business Process Re-engineering, Cyber Security and Law, Programming with .Net, Applied Entrepreneurship Management

International University of Management

Certificate in Office Administration - Business and Office Administration, Bookkeeping to Trial Balance, Business Literacy, Marketing Management and Public Relations, Business Law and Administrative Practice, Cost and Management Accounting

Aptech College

Certificate in English Proficiency and Web Design -

Aptech College

Similar Profiles

CREATE PROFILE
Helena Lumbu Nakale