Helena Shaningwa
Office Administrator
Windhoek- Khomas
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
12
12
years of professional experience
Work History
Office Administrator
Akros Research
Windhoek
04.2023 - 07.2023
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Ordered office furniture when necessary following approval from management team.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Created memos, letters and other documents, fostering internal and external communication.
Front Office Supervisor
Mokuti Etosha Lodge
Tsumeb
07.2015 - 04.2022
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' bookings and payments.
- Coordinated with other departments to ensure smooth operations.
- Scheduled staff shifts and assigned duties as needed.
- Implemented policies and procedures related to the front office operations.
- Developed strategies to improve customer satisfaction levels.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Assisted with budgeting and forecasting activities for the department.
- Adhered to safety regulations at all times while on duty in the lobby area or elsewhere in the hotel premises.
- Collaborated with marketing teams on campaigns that would increase foot traffic in the lobby area as well as throughout the entire hotel property itself.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Created schedule of front office workers.
Receptionist
Mokuti Etosha Lodge
Tsumeb
09.2011 - 06.2015
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
Diploma - Secretarial Studies And Office Administration
International University Of Management
Windhoek Namibia01-2023
Grade 12 -
Okakarara Secondary School
Okakarara Namibia11-2004
Skills
- Travel Coordination
- Technical Support
- Office Management
- Greeting and Seating Clients
- File Management
- Billing and Invoicing
- Scanning and Copying
- Microsoft Office Expertise
- Complaint Handling
- Problem Resolution
- Typing Proficiency
- Minute Taking
- Calendar Management
- Meeting Coordination
- Scheduling Appointments
- Telephone Etiquette
- Cash Management
- Bookkeeping
- Purchase Order Management
- Expense Tracking
Languages
Oshiwambo
First Language
English
Proficient (C2)
C2
Otjiherero
Advanced (C1)
C1
Afrikaans
Elementary (A2)
A2
References
Ms. Frieda Shigwedha
Regulatory Affairs Pharmacist
Therapeutics Information and Pharmacovigilance Center
Namibia Medicines Regulatory Council
E: frieda.shigwedha@mhss.gov.na
M: +264 81 634 5990
Ms. Pia Simeon
Pharmacist
E: pia.simeon@gmail.com
M: +264 81 814 4839
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Quit competing, quit comparing, and run your race!
Accept, Appreciate, and Admire!
Helena Shaningwa
Timeline
Office Administrator
Akros Research
04.2023 - 07.2023
Front Office Supervisor
Mokuti Etosha Lodge
07.2015 - 04.2022
Receptionist
Mokuti Etosha Lodge
09.2011 - 06.2015
Diploma - Secretarial Studies And Office Administration
International University Of Management
Grade 12 -
Okakarara Secondary School
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