Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Helena Newaka

Helena Newaka

Walvis Bay

Summary

I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. My main aim is to attain a position in a growth-oriented company where I can use my strong organizational and technical skills to contribute to the company success. And I am also seeking a position that will allow me to continue developing my abilities while contributing to the goals of the organization. Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities. Industrious and forward-thinking Executive Assistant with over 13 years of experience in corporate environments. Handles strategic planning, operational and administrative requirements. Results-driven and hardworking with skill and resilience to the office management daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Executive Secretary, Executive Manager, Business Development Manager

Commercial Department Namport
09.2006 - Current
  • Provide Secretarial administration services to the Customer Care Manager, Corporate Communications Manager, Business Development Manager, Organizational Performance Manager and Executive Commercial Services;
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Draft and type routine correspondence, Administer and coordinate meetings;
  • Maintain a high level of protocol in managing the office;
  • Dairy management; Receives all incoming faxes;
  • Coordinates and maintain office equipment and stationery; Update and maintain timesheet;
  • Management of telephone calls;
  • Administer of travel and accommodation arrangements; Prepare travel advances and expenses forms;
  • Coordinates and administer itineraries
  • Provide customer service;
  • Coordinated meeting and work schedules for staff teams and executives.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Organized and prepared meeting rooms and equipment for onsite and offsite events.
  • Prepared accounts payable paperwork necessary to process invoices.
  • Handles and screen all customer complaints and queries directed to the Executive Manager’s; Provide information and advice; Promote good public relations for Namport;
  • Facilitated internal communication by distributing information and scheduling presentations.
  • Advocated and worked collaboratively to standardize processes, procedures and communications.
  • Perform any other duties commensurate with the position as reasonably requested by the Executive Manager from time to time; Develop an understanding of company Operations, policies and procedures; Create Purchase Requisitions and Purchase orders; Provide assistance to the CEO’s office in absence of the Personal Assistant.
  • Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings.
  • Initiated regular staff meetings to advance open communications, facilitate teamwork and improve morale.
  • Maintained open and ongoing communication with clients to meet needs and expectations.

Office Administrator/Sales

Monric Cement
07.2003 - 03.2005
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed financial documents, contracts, expense reports and invoices.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.

Office Administrator

Municipality of Walvis Bay
01.2003 - 06.2003
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Automated office operations by managing client correspondence and data communications.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Legal Clerk/ Court Interpreter

Windhoek Magistrate Court
06.1999 - 05.2001
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.

Volunteer Producer & Presenter of Women

Katutura Community Radio
Windhoek
11.1998 - 05.1999
  • Created and maintained production schedules and adjusted as needed to stay on track for target completion.
  • Partnered with creative team to execute creative vision within budget and schedule requirements.
  • Created project budgets and managed production costs.
  • Generated original ideas and further developed ideas through research.

NAMPORT, WALVIS BAY
  • Office management and strategic leadership experience
  • Performs and supporting Executive Management in achieving organizational strategies
  • Expert in driving growth and raising brand awareness through customer-centric campaign strategies.

Education

POSTGRADUATE DIPLOMA - MANAGEMENT

REGENT BUSINESS SCHOOL

SENIOR MANAGEMENT CERTIFICATE -

UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT: BUILDING PORT RESILIENCE AGAINST PANDEMICS CERTIFICATE - AFRICA

STELLENBOSCH UNIVERSITY: MANAGEMENT DEVELOPMENT PROGRAMME

DIPLOMA - SECRETARIAL AND ADMINISTRATION

INTERNATIONAL UNIVERSITY OF MANAGEMENT

Skills

  • Strategic Planning
  • Issue Resolution
  • Strong Proposal Writer
  • Relationship Building and Management
  • Team Leadership
  • Customer Acquisition
  • Project Management
  • Budget Development
  • Customer Relationship Management
  • Stakeholder Communication
  • Database Management
  • Staff Management
  • Cross-Functional Collaboration
  • Legal Implications Knowledge
  • Business Intelligence and Analysis
  • Analytical Problem Solver
  • Event Planning

Certification

In-House Training with Namport: Assertiveness Skills First Aid Training Problem Solving and Decision making Business communication Skills (pro-Image) Conflict Management Customer Service Skills Change management Personal development Emotional Intelligent

Timeline

Executive Secretary, Executive Manager, Business Development Manager

Commercial Department Namport
09.2006 - Current

Office Administrator/Sales

Monric Cement
07.2003 - 03.2005

Office Administrator

Municipality of Walvis Bay
01.2003 - 06.2003

Legal Clerk/ Court Interpreter

Windhoek Magistrate Court
06.1999 - 05.2001

Volunteer Producer & Presenter of Women

Katutura Community Radio
11.1998 - 05.1999

NAMPORT, WALVIS BAY

POSTGRADUATE DIPLOMA - MANAGEMENT

REGENT BUSINESS SCHOOL

SENIOR MANAGEMENT CERTIFICATE -

UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT: BUILDING PORT RESILIENCE AGAINST PANDEMICS CERTIFICATE - AFRICA

STELLENBOSCH UNIVERSITY: MANAGEMENT DEVELOPMENT PROGRAMME

DIPLOMA - SECRETARIAL AND ADMINISTRATION

INTERNATIONAL UNIVERSITY OF MANAGEMENT

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Helena Newaka