Heinrich Piechazek
Windhoek
Summary
Dynamic HR Director with a proven track record at Golden Pheasant Investments, excelling in talent acquisition and employee retention. Skilled in marketing and public speaking, I boosted engagement by crafting targeted campaigns and fostering a positive culture, demonstrating exceptional planning and customer relations expertise.
Overview
8
8
years of professional experience
Work History
HR DIRECTOR
Golden Pheasant Investments
Windhoek
11.2023 - Current
- Developed and implemented strategic recruitment policies, optimizing talent acquisition and attracting top candidates.
- Established comprehensive employment contracts and company policies, ensuring full compliance with legal requirements.
- Fostered a positive workplace culture, driving higher employee engagement, satisfaction, and retention.
- Streamlined benefits and ensured compliance, enhancing workforce satisfaction and supporting overall organizational effectiveness.
CALL CENTER SALES SPECIALIST
Icare sales & services
Windhoek
03.2023 - 10.2023
- Company Overview: Dialogmarketing
- Developed and executed targeted marketing campaigns to engage and convert audiences through digital channels
- Crafted personalized messaging strategies and managed email marketing campaigns to enhance customer interactions
- Analyzed campaign performance for continuous improvement and optimization of future efforts
- Dialogmarketing
ART GALLERY SALES ASSOCIATE
Park West Gallery
Miami
01.2020 - 08.2020
- Curated and presented fine art collections aboard a Carnival Cruise ship, engaging a global audience and enhancing guest experiences
- Conducted art auctions, showcasing compelling artworks while educating guests on various artists, driving interest and sales
- Cultivated relationships with potential collectors, ensuring memorable interactions and fostering a lasting appreciation for art
HOTEL MANAGER
1932 House
Walvis Bay
06.2018 - 08.2019
- Managed Hotel operations to create exceptional guest experiences
- Managed a high-performing team to drive service excellence
- Optimized budgets, enhancing profitability while maintaining standards
REFUND CLERK
M Trading cc
Windhoek
01.2017 - 05.2018
- Verified refund requests, ensuring each transaction is handled with precision and efficiency
- Resolved customer inquiries, improving response time by 30% and retention
- Collaborated closely with cross-functional teams to streamline processes and boost efficiency, including accounting and customer service
Education
Bachelor of Commerce - Law
Stadio Namibia
06.2024
German Language Certificate -
Deutsche Höhere Privatschule
Crowd Control Management CCL -
Carnival Cruise line
Crises and Human Management CCL -
Carnival Cruise line
Skills
- Public Speaking
- Marketing
- Planning
- Customer Relations
- Sales
- Data Analysis
Languages
- English, Native
- German, Native
- Afrikaans, Advanced
Timeline
HR DIRECTOR
Golden Pheasant Investments
11.2023 - Current
CALL CENTER SALES SPECIALIST
Icare sales & services
03.2023 - 10.2023
ART GALLERY SALES ASSOCIATE
Park West Gallery
01.2020 - 08.2020
HOTEL MANAGER
1932 House
06.2018 - 08.2019
REFUND CLERK
M Trading cc
01.2017 - 05.2018
Bachelor of Commerce - Law
Stadio Namibia
German Language Certificate -
Deutsche Höhere Privatschule
Crowd Control Management CCL -
Carnival Cruise line
Crises and Human Management CCL -
Carnival Cruise line
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