Heinrich Burger
Windhoek,Namibia
Summary
Results-driven professional with expertise in strategic planning and team leadership, complemented by a strong background in customer service and business management. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and communication skills. Dedicated to achieving sales growth and optimizing business processes in any role.
Overview
25
25
years of professional experience
2023
2023
years of post-secondary education
Work history
Retail Operations Manager
SPAR Namibia
Windhoek, Namibia
2018.08 - Current
- Monitored expenses to manage budgets effectively and identify cost-saving opportunities.
- Collaborated with Store managers to exchange retail operations best practices and drive improvement.
- Reviewed sales figures, inventory costs, operational expenses, and losses to optimise performance.
- Communicated store merchandise layouts to enhance visual appeal for consumers.
- Implemented business strategies that increased revenue and targeted new markets effectively.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
New Business & Development Manager
SPAR Namibia
Windhoek, Namibia
2021.09 - 2024.09
- Oversaw complete process flow from site identification to fit-out completion.
- Managed all store installations and renovations, ensuring adherence to brand cost structures.
- Controlled concept development and identification for new retail opportunities.
- Coordinated category management and operational processes for new sites and refurbishments.
- Ensured compliance with design and group specifications across entire portfolio.
Development Project Manager
SPAR & Build it Namibia
Windhoek, Namibia
2018.08 - 2021.08
- Oversaw development portfolio for SPAR and Build it Namibia brands.
- Managed all store installations, revamps, and associated cost structures.
- Assisted retail operation managers with concept development and strategic identification.
- Controlled design and group specifications to maintain brand consistency across portfolio.
Group Property & Leasing Manager
UNITED AFRICA GROUP
Windhoek, Namibia
2016.10 - 2018.08
- Oversaw management of all properties under United Africa Brand.
- Collaborated with internal and external agents to identify leasing opportunities.
- Facilitated budget and cost reporting with Finance team for Executive board review.
Real Estate Project Manager
UNITED AFRICA GROUP
Windhoek, Namibia
2006.10 - 2017.09
- Managed information flow on design, procurement, and execution of professional team duties.
- Assisted Principal Agent with quality control and coordinated Quantity Surveyor on cost management.
- Aided Properties Manager in redeveloping existing assets and coordinating upgrades.
- Compiled and approved samples, ensuring design coordination for projects.
- Engaged local councils alongside Principal Agent for approvals, inspections, and specialised requirements.
Project & New business Manager
Firmus Construction CC
Windhoek
2015.08 - 2016.09
- Contract Project management and tenant coordination on Gareth park office complex
- Fit out Consultant to Nando’s revamps in Windhoek CBD
- Facilitate Joint venture with GPM services in launching Namibian Light steel fabrication plant
- Market Lights steel framing and portal structure to new Namibian market
- Manage all Light steel frame manufacturing, design and quotation processes
Senior Project Manager & Operations Director
NETFIN Project Consultants
Windhoek, Namibia
2008.02 - 2015.08
- Managed all contractors as Principal Agent, ensuring compliance with client directives.
- Issued instructions on behalf of clients, overseeing quality control and budget management.
- Coordinated information flow according to site programme timeframes.
- Assisted clients in documentation and represented them in project management roles.
- Oversaw main contractor operations, providing necessary information and managing programmed progress.
- Instructed on additional work requirements while addressing project queries effectively.
- Maintained waste management protocols and adhered to OHASA health and safety regulations.
Project & Construction Manager
MDSA Project Management
Pretoria/Durban, South Africa
2006.10 - 2008.02
- Oversaw fit-out processes for Woolworths, Newscafé, Piatto, and Ocean Basket.
- Coordinated tenant relations on behalf of Retail Africa to ensure smooth operations.
- Assisted clients with comprehensive documentation and representation in all project aspects.
- Managed main contractor relationships, providing necessary information and instructions.
- Tracked programmed progress and directed additional work as required.
- Maintained compliance with waste management protocols and health and safety regulations under OHASA standards.
- Delivered daily progress reports to clients and professional teams to ensure transparency.
Logistics & Site Manager
Elliott Thomas Ltd
London, United Kingdom
2004.01 - 2006.09
- Received, managed, and distributed all incoming deliveries to site.
- Maintained waste management systems in compliance with HSE regulations.
- Executed site instructions while managing costs and budgets effectively.
- Drafted Health & Safety worksheets for all labour, contractors, and management on site.
Facilities & Security Supervisor
Limited Brands
London, United Kingdom
2002.02 - 2003.12
Restaurant Supervisor
P&O Ferry Cruise
Portsmouth
2001.04 - 2001.12
Manager
SPUR Steak Ranches
Windhoek
2000.05 - 2001.01
Education
Autodesk Revit
Prokon Namibia
First Aid at Work Fire Marshall & Site Health & Safety, Supervisory and Management Courses (Construction)
High School - Afrikaans, English, Accounting, Mathematics, Science, Travel and Tourism
Grenswag High School
1997.01 - 1999.01
Certificate of Higher Education - Business Functions
Rhodes Business school
South Africa 2024.04 - 2025.05
Management Growth Program
SPAR Academy of learning
Durban, South Africa 2024.04 - 2025.05
Skills
Tenant relations management
- Contract and operational oversight
- Health and safety compliance
- Interpersonal communication
- Retail marketing strategies
- Brand development
- Results-driven mindset
- Multi-store supervision
- Retail operations management
References
- Eugene, van Wyngaard, Retail Operations Director, eugene.vanwyngaard@spar.co.na, +264 81 354 4788, SPAR Namibia
- Willem, Mouton, Past CEO, willemmo@nampost.com.na, +264 81 223 7367, Nampost Namibia
- Renier, Swanepoel, Past Director, renier@steelsmarthomes.co.za, +27 79 043 5372, Steelsmart Homes
Languages
English
Fluent
Afrikaans
Native
Timeline
Certificate of Higher Education - Business Functions
Rhodes Business school
2024.04 - 2025.05
Management Growth Program
SPAR Academy of learning
2024.04 - 2025.05
New Business & Development Manager
SPAR Namibia
2021.09 - 2024.09
Retail Operations Manager
SPAR Namibia
2018.08 - Current
Development Project Manager
SPAR & Build it Namibia
2018.08 - 2021.08
Group Property & Leasing Manager
UNITED AFRICA GROUP
2016.10 - 2018.08
Project & New business Manager
Firmus Construction CC
2015.08 - 2016.09
Senior Project Manager & Operations Director
NETFIN Project Consultants
2008.02 - 2015.08
Real Estate Project Manager
UNITED AFRICA GROUP
2006.10 - 2017.09
Project & Construction Manager
MDSA Project Management
2006.10 - 2008.02
Logistics & Site Manager
Elliott Thomas Ltd
2004.01 - 2006.09
Facilities & Security Supervisor
Limited Brands
2002.02 - 2003.12
Restaurant Supervisor
P&O Ferry Cruise
2001.04 - 2001.12
Manager
SPUR Steak Ranches
2000.05 - 2001.01
High School - Afrikaans, English, Accounting, Mathematics, Science, Travel and Tourism
Grenswag High School
1997.01 - 1999.01
First Aid at Work Fire Marshall & Site Health & Safety, Supervisory and Management Courses (Construction)
Autodesk Revit
Prokon Namibia