Heino Plaatjies
Rehoboth
Summary
Results-focused, IT Supervisor with 7 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients and IT infrastructure management. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
15
15
years of professional experience
Work History
IT Supervisor
Namibian Broadcasting Corporation
Windhoek
10.2017 - Current
- Reporting to the IT Manager
- Managing day to day activities of subordinates
- Managing Projects end to end
- One on One sessions to build staff performance levels and PDP (Personal Development Plans)
- Managing Vendor Contracts
- Managing of Infrastructure Systems uptime and availability
- Managing AD, Exchange and Office 365 users
- Managing Disaster Recovery Plan and Backups
- Managing network and security infrastructure
- Overseeing operations.
- Recruited, trained and supervised IT department staff.
- Resolved complex technical problems related to server infrastructure, networking equipment and applications.
- Maintained knowledge of advances in information technology systems and applications.
- Met with stakeholders to collaborate and resolve problems.
- Procured IT resources for strategic and operational computing requirements.
- Managed day-to-day activities of IT personnel, training, performance evaluation, scheduling and disciplinary action.
- Nationally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Coordinated with vendors on maintenance contracts, upgrades or new purchases as required.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Provided guidance, instruction and direction to staff members in order to achieve organizational objectives.
- Created detailed documentation regarding system configurations, processes and procedures for future reference.
- Managed backup, user account and helpdesk systems.
Systems Administrator
Namibian Broadcasting Corporation
Windhoek
04.2010 - 09.2017
- Acting Supervisor 2015-2016
- Project Manager on various internal IT projects
- Backups and recovery (DR Site)
- Administering and Maintaining Server Infrastructure
- Patch management
- Managing and monitoring the Service Desk (Manage Engine - ticketing system)
- Developing and implementing of internet, email user and general IT policies
- Determined feasibility, functionality and potential benefits of proposed systems.
- Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tcpdump tools.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Automated routine tasks using PowerShell scripting language where applicable.
- Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
- Installed, configured, maintained and administered multiple operating systems including Windows Server 2008, 2012, 2016, Linux Ubuntu and Red Hat Enterprise.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Installed firewalls and antivirus software to improve cybersecurity.
- Promoted continuous improvement for IT governance processes.
- Experience in Microsoft Office 2007/2010/2013/2016/M365, Virus and endpoint protection, Windows server 2003/2008/2012/2016 configuration and installation, Microsoft SQL server 2008/2012/2014 installation, Hyper-V and VMware vSphere environments, Fortigate firewall configuration and installation, C# Programming (average programmer), Configuring and deploying cisco network switches, Python programming(Web/Desktop Applications and Scripts).
IT Technician
Namibian Broadcasting Corporation
Windhoek
01.2009 - 01.2010
- Reported to the Network Specialist
- Responsible for installing/ repairing hardware e.g
- Printers and PC's
- Installing OS e.g
- Windows XP, 8
- Installing and terminating network cables (cat 5, 6)
- Installing brush/patch panels with labels
- User Support.
Education
Skills
- IT Security Management
- Virtualization Technologies
- Application Support
- Incident Management
- Enterprise Resource Planning
- Information Confidentiality
- Risk Mitigation Planning
- Team Collaboration
- Technical Troubleshooting
- Change Management
- Business Analysis
- Documentation and Reporting
- Information Security
- Technical Leadership
- Disaster Recovery
- Team Development
General Competencies
I am a responsible and dependable individual with the ability to work well under pressure with or without supervision. I believe myself to be highly motivated as I am a fast learner, well organised and duteous in all my efforts. I am in possession of values, ethics and integrity that are in sync with those of my profession. I love working with people and possess a great sense of humour and a loyal yet pleasant personality. As a married man, I am quite flexible aside from the fact that I am daring and willing to experience new avenues. As mentioned earlier I am a fast learner and always willing to go the extra mile and as such I have always exceeded general expectations of my employers, co-staff and even myself.
References
- Mrs Grace Kashima, IT Manager, kashimagt@gmail.com, 0811283019/0612913429
- Mr T Kandetu, 0811283060
- Mr Jan Coetzee, 0811281597
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Timeline
IT Supervisor
Namibian Broadcasting Corporation
10.2017 - Current
Systems Administrator
Namibian Broadcasting Corporation
04.2010 - 09.2017
IT Technician
Namibian Broadcasting Corporation
01.2009 - 01.2010
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