Heidi Fernandes Guilheme

Country Operations Manager

Alliance Media Namibia

01.2007 - Current

Reporting directly to head office- Alliance Media South Africa:
Territory Manager for Namibia/ Managing Director/ Sales & Marketing Director
Client & Sales Department:
Office Management.
Building client relationships/ advertising agencies.
Managing of country sales. (Including junior media specialist budget).
Managing of all Client Relationships, including junior media specialist clients. Managing all public relations for Alliance Media Namibia.
Organize and managing all clients marketing campaigns and deadlines. Entertaining clients after hours.
Overall responsibility for the development and achievement of the country budget and budget targets respectively, by maintaining the existing client’s relationship in a high professionalism, targeting new clients and maintaining office expenses.
To manage the daily activities of business, so it maximize revenue and achieve monthly budget targets through ensuring operational and client service delivery.
Develop new and promote superb client service with clients with whom we engage with and grow all existing clients.
Update clients in all proceedings and developments.
Coordinate all office operations from the sales department to the relevant departments. (Team of 4 in operations) + (Team of 1 in Finance) + (Team of 2 in Sales) and (Team of 1 in Business development).
Submit sales reports to head office, Alliance Media South Africa. Managing of all office operational duties.
Operations/ Business Development:
Overseeing operations team and operations supervisor.
Make sure that all installations are done within the time line by the following:
Ensuring Operations has been planned and executed there delivery time as per the lead time presented to client.
Ensuring all requirements are in place for installations. Chase List: following up on clients behalf on the required department, in order to give client the satisfactory service the company represents.
Monitoring the process in Operations department.
Managing of relationships with stakeholders- Namibia Airports Company/City of Windhoek and Landlords.
Manage tenders processes with support from Head Office, establishing effective communication with internal and external stakeholders.
Tender- complying and gathering information to submit.
Reviewing operations costs vs sales income profit, in order to meet the country budget.
Business Development. Scouting for new business and negotiating with landlords on securing a contract.
Office Administration:
Filing off client documents in client files and ensuring records are kept, in order to maintain a good client relationship.
Monitoring on all office administration and helping where ever is required. Managing of all office financial requirements.
Others:
Reporting: Daily Reports, Weekly and Monthly reports to be submitted to Head Office.
Submission of all reports and annual budget reports to head office.
Assuming all responsibility of Alliance Media Namibia as a country.
Ensuring to know what competitors are up too and how to manage to be a step ahead of them:
Find out what they have to offer, rates and which clients are advertising with them. (Newspapers, billboards, radio and magazines).
Conduct Marketing Research.
Marketing – oversee all marketing for Alliance Media Namibia. Monitoring and analysing market trends.
Review and approve all sales commissions.
Studying competitors' products and services.
Exploring ways of improving existing products and services, and increasing profitability. Identifying target markets and developing strategies to communicate with them.
Managing a team of 9.
Playing advisory/ support role managing director in terms of company finance and projects.
Formulation and executing of departmental budgets.
Formulation of short, medium and long terms company goals.
Complying budgets for new financial year.
Managing Finance:
Ensure all financial reporting is accurate, valid and complete and submitted on time to head office for financial reporting purposes.
Verifying that all invoices are correctly billed and send out to clients.
Verifying that the Country Income report is correct and submitted back to the country accountant for billing.
Requesting Credit Notes for client’s accounts and ensuring client gets all information regarding their accounts.
Reconciling Clients Accounts and Insure that payments have been captured by the accountant.
Reconciling clients’ accounts with clients. (Statements/detailed ledgers).
Maintain a healthy cash flow by ensuring timely collections from debtors.
Creditors.
Approve all recruitment and salaries in line with Head Office regulations.
Raising orders and signing them off.
Review and approve all purchase orders in line with Head Office processes.
Cost cutting to ensure budget is met. Profit vs Cost. In line with company expectations.
Ensure all payment of all landlords are done.
Ensure all payments of all creditors are done.
Control of all administration in finance.
Managed to be part of team that which managed to meet and set budget targets for six years in a row.
At a grading of all outdoor advertising companies in Namibia, Alliance Media was awarded the highest possible ranking, the Diamond/Gold Award/ Silver for being the best outdoor advertising company in Namibia at the prestigious PMR Awards. 2008, 2010, 2011, 2012 and 2013, 2014, 2015, 2016, 2017.

Summary

Overview

Work History

Country Operations Manager

Receptionist / Administration Officer

Data Manager

Education

Human Resources -

Skills

Hobbies and Interests

References

Personal Information

Goals

Timeline

Country Operations Manager

Data Manager

Receptionist / Administration Officer

Human Resources -

Similar Profiles

Natasja BeyleveldNatasja Beyleveld

Sanet PearsonSanet Pearson

Daleen SmallDaleen Small

Fillemon Shivute AmukotoFillemon Shivute Amukoto

Lidia ShipomboLidia Shipombo