Heather Kurz
Windhoek,Namibia
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.
Hardworking and dependable credit officer offering 3 years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Credit Officer
Bank Windhoek
Windhoek , Namibia
07.2023 - Current
- Recommended approval or disapproval of different loan types based on established criteria.
- Prepared and submitted loan applications to underwriters.
- Followed banking requirements and government lending regulations.
- Assessed property appraisals, title histories and insurance information.
- Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
- Collected and checked borrower income, credit history and employment information.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Monitored customer account activity to identify any potential risks or issues.
- Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
- Investigated customer complaints regarding billing errors or other discrepancies.
- Provided guidance and advice on credit management practices to internal stakeholders.
- Maintained accurate records of all customer interactions including notes on conversations and decisions made.
- Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
- Identified areas where improvements could be made in the existing process for granting credits.
- Responded promptly and professionally to inquiries from customers regarding their accounts.
- Ensured that all relevant documents were collected before making a decision about granting a line of credit.
Enquiries Clerk
Bank Windhoek
Windhoek , Namibia
10.2019 - 07.2023
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Directed clients and guests to correct departments, rooms and staff members.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Answered telephones, directed calls and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Typed, formatted and edited correspondence and other documents.
- Copied, sorted and filed records of office activities and business transactions.
Senior Bank Teller
Bank Windhoek
Windhoek , Namibia
04.2015 - 10.2019
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Kept teller window areas clean, organized and fully stocked.
- Reduced errors by double checking transactions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
Sales Consultant
Bank Windhoek
Windhoek , Namibia
04.2018 - 06.2018
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Education
Bachelor's of IT
Stadio Namibia
Windhoek, Namibia 01.2025 - 07.2025
Credit Certificates - Credit Modules
Bank Windhoek People Development
01.2025 - 05.2025
Certificate of Bookkeeping
University of Cape Town
Cape Town,South Africa 06.2019
Certificate of Enquires & Cards
Bank Windhoek
Windhoek 08.2017
Candidate Bankers Training Programme
Bank Windhoek
08.2014
High School Diploma -
Franschhoek High School
Franschhoek, South Africa12.2011
Skills
- Spreadsheet Development
- Customer Satisfaction
- Schedule and Calendar Management
- Multitasking and Prioritization
- Mail Sorting and Routing
- Problem-Solving
- Flexible and Adaptable
- Calendar Management
- Creative Thinking
- Data Recording
- Outgoing Mail Preparation
- Office Supply Management
- Prioritization and Time Management
- Switchboard Operation
- Microsoft Office
- Self-Motivated
- Verbal and Written Communication
- Reliable and Punctual
- Data Entry
- Service Oriented
- Team Collaboration
- Problem Solving
- Service-Oriented
- Record Sorting and Filing
- Administrative Tasks
- Reliability
Languages
Afrikaans
First Language
English
Advanced
C1
Timeline
Bachelor's of IT
Stadio Namibia
01.2025 - 07.2025
Credit Certificates - Credit Modules
Bank Windhoek People Development
01.2025 - 05.2025
Credit Officer
Bank Windhoek
07.2023 - Current
Enquiries Clerk
Bank Windhoek
10.2019 - 07.2023
Sales Consultant
Bank Windhoek
04.2018 - 06.2018
Senior Bank Teller
Bank Windhoek
04.2015 - 10.2019
Certificate of Bookkeeping
University of Cape Town
Certificate of Enquires & Cards
Bank Windhoek
Candidate Bankers Training Programme
Bank Windhoek
High School Diploma -
Franschhoek High School
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