Hannelie Berenice Kunze
Windhoek,KH
Summary
Administrative professional with robust background in managing office operations and optimizing administrative procedures. Known for fostering collaborative environments and driving team success. Consistently flexible and reliable, adapting to dynamic needs while maintaining focus on organizational goals.
Overview
19
19
years of professional experience
Work History
Supervisor : Administration
Bank Windhoek
02.2022 - Current
- Collaborated with senior leadership to develop strategic plans aimed at achieving organizational objectives.
- Ensured compliance with industry regulations through diligent monitoring, reporting, and remediation efforts when necessary.
- Successfully managing all aspects of administrative functions while maintaining a strong focus on customer service excellence throughout the organization.
- Enhanced employee satisfaction levels by proactively addressing concerns and creating a positive workplace culture.
- Supervised daily operations of the administration department, providing guidance and support to team members.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability.
Senior Sales Advisor
Bank Windhoek
09.2015 - 01.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Established lasting relationships with clients through excellent communication and negotiation skills.
- Expanded client base by identifying potential customers and promoting products to meet their needs.
- Mentored junior sales advisors, providing guidance on best practices for achieving success in the role.
- Provided exceptional customer service, resulting in increased repeat business and referrals.
Enquiries Clerk
Bank Windhoek
09.2012 - 09.2015
- Fielded incoming calls involving routine and non-routine questions and transferred to appropriate associate.
- Built strong customer relationships through empathetic listening, understanding, and prompt resolution of concerns.
- Managed challenging situations calmly and professionally, demonstrating composure under pressure while seeking appropriate resolutions for all parties involved.
Teller
Bank Windhoek
01.2010 - 09.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Epac Officer ATP
Bank Windhoek
11.2009 - 01.2010
Junior Finance Officer
Africa Institutional Management Services
01.2008 - 09.2009
Assistant Debtors Clerk
Weatherly Mining Namibia
01.2008 - 12.2008
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Recruitment Officer
Edu-Letu Consultants (Pty) Ltd
01.2006 - 12.2006
- Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
- Continuously refined recruitment strategies based on industry trends, emerging technologies, and shifting organizational needs, ensuring ongoing alignment with overall business objectives.
Education
Grade 12 -
Eldorado High School
WindhoekNational Certificate - Accounting &Finance
Polytechnic of Namibia
WindhoekSkills
- Organizational leadership
- Operations management
- Document management
- Internal communications
- Human resources management
- Customer service
- Attention to detail
- Problem-solving
- Team collaboration
- Office management
- Staff management
- Task delegation
- Administrative support
Total Banking Experience
15 Years
Telephone Work
(061) 2990234
No Of Dependents
1
Hobbies and Interests
- Reading
- Travelling
- Cooking
Personal Information
- ID Number: 85040310102
- Title: Mrs
- Date of Birth: 04/03/85
- Gender: Female
- Nationality: Namibian
- Marital Status: Married
Reading, Travelling and Nature
Favorite Book
The Secret by Rhonda Byrne
Timeline
Supervisor : Administration
Bank Windhoek
02.2022 - Current
Senior Sales Advisor
Bank Windhoek
09.2015 - 01.2022
Enquiries Clerk
Bank Windhoek
09.2012 - 09.2015
Teller
Bank Windhoek
01.2010 - 09.2012
Epac Officer ATP
Bank Windhoek
11.2009 - 01.2010
Junior Finance Officer
Africa Institutional Management Services
01.2008 - 09.2009
Assistant Debtors Clerk
Weatherly Mining Namibia
01.2008 - 12.2008
Recruitment Officer
Edu-Letu Consultants (Pty) Ltd
01.2006 - 12.2006
Grade 12 -
Eldorado High School
National Certificate - Accounting &Finance
Polytechnic of Namibia
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