Glenn Graham Schluter
Windhoek,Namibia
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
36
36
years of professional experience
Work History
Chief Operating Officer
Welwitschia Catering And Cleaning Services
02.2006 - Current
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Monitored key business risks and established risk management procedures.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Devised and presented business plans and forecasts to board of directors.
- Cultivated company-wide culture of innovation and collaboration.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Managed crisis response to minimize potential negative impacts on company.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Managed financial, operational and human resources to optimize business performance.
Operations Manager
Fedics Food Services South Africa Tsebo Holdings
01.2004 - 01.2006
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Facilitated smooth collaboration between departments through clear communication channels.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Analyzed and reported on key performance metrics to senior management.
- Devised processes to boost long-term business success and increase profit levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Reported issues to higher management with great detail.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reduced operational risks while organizing data to forecast performance trends.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
District Manager
Fedics Reef Food Services
12.1999 - 01.2004
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Generated financial and operational reports to assist management with business strategy.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Coordinated with other district managers to actualize performance improvement strategies.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Established territory boundaries and distribution routes to maximize service quality.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Project Manager
Fedics Reef Food Services
11.1993 - 01.1999
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented strategic project plans to meet business objectives.
- Analyzed project performance data to identify areas of improvement.
- Prepared and submitted project invoices for review and approval.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Reported regularly to managers on project budget, progress, and technical problems.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Catering Manager
Fedics Food Services
01.1990 - 10.1993
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Led monthly team meetings to discuss ongoing projects, address concerns, and promote a positive workplace culture.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Motivated staff to perform at peak efficiency and quality.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Designed catering packages to increase sales and customer experience.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Participated in industry conferences and networking events to stay current on trends within the catering sector continually.
- Maximized quality assurance by completing frequent line checks.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
Trainee Catering Manger
Fedics Food Services
06.1988 - 12.1989
- Generated reports detailing findings and recommendations.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Frequently inspected production area to verify proper equipment operation.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained database systems to track and analyze operational data.
- Collaborated with employees from various backgrounds.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Developed effective improvement plans in alignment with goals and specifications.
- Shadowed senior team members to learn all related jobs and tasks.
Education
High School Diploma -
Springs High School
Springs12.1985
Skills
- Client Engagement
- Adaptable and Flexible
- Delegation
- Operational Analysis
- Board Oversight
- Policy Development
- Strategic Planning
- Staff Management
- Brand Management
- Quality Control Planning
- Financial Oversight
- General management and administration
- Approachable leader
- Results Orientation
- Process Improvement
- Performance Management
- Operations Oversight
- Board Collaboration
- Strategic business planning
- Innovative and Visionary
- Contract Negotiation
- Cost savings and reduction
- Client Relationship Building
Timeline
Chief Operating Officer
Welwitschia Catering And Cleaning Services
02.2006 - Current
Operations Manager
Fedics Food Services South Africa Tsebo Holdings
01.2004 - 01.2006
District Manager
Fedics Reef Food Services
12.1999 - 01.2004
Project Manager
Fedics Reef Food Services
11.1993 - 01.1999
Catering Manager
Fedics Food Services
01.1990 - 10.1993
Trainee Catering Manger
Fedics Food Services
06.1988 - 12.1989
High School Diploma -
Springs High School
Similar Profiles
Jennifer-Ann TjitukaJennifer-Ann Tjituka
Enrolled Nurse Theatre at Welwitschia HospitalEnrolled Nurse Theatre at Welwitschia Hospital
Yvonne NyanzaninkaYvonne Nyanzaninka
Cleaning Assistant at Cleaning Exec Cleaning ServicesCleaning Assistant at Cleaning Exec Cleaning Services
Marilia Martins Dos ReisMarilia Martins Dos Reis
CEO at Cleaning Exec Cleaning ServicesCEO at Cleaning Exec Cleaning Services