Summary
Overview
Work History
Education
Skills
Languages
Linguistic Experience
Other Training Courses
Personal Information
Reading, sport, guitar
Timeline
Generic
Giuseppe Giugliano

Giuseppe Giugliano

TRECASE

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the boat charter industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

customer care

P3 Star
05.2023 - 08.2023
  • During my professional experience with this company I was in charge of customer service on board
  • My best skill was the ability to interact with tourists from all over the world in 4 different languages: italian, english, french and spanish
  • I also used to help the skipper with some nautical activities.

Internship Student

Seminario Permanente Di Studi Internazionali
04.2022 - 05.2022
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
  • Streamlined office processes with diligent organization, resulting in improved efficiency.
  • Developed professional skills through hands-on experiences, including time management and effective communication.

Customer care

B&b La casa di Giulia
03.2017 - 09.2019
  • Check-in and check-out

Education

MBA - European Political And Governance Studies

College of Europe
Bruges
06.2024

Master of Science - International Relations

University of Naples L'Orientale
Naples, Italy
12.2022

1st cycle degree/Bachelor (3 years) - Department of Literary Studies, Comparative Linguistic

Università degli Studi di NAPOLI 'L'Orientale'
01.2020

Skills

  • Positive Attitude
  • Interpersonal Skills
  • Critical Thinking
  • Negotiation
  • Multitasking
  • Time Management
  • Attention to Detail
  • Customer Service Orientation
  • Problem Solving
  • Adaptability
  • Effective Communication
  • Customer Relations

Languages

Italian
English
Advanced (C1)
French
Advanced (C1)
Spanish
Upper intermediate (B2)
Russian
Elementary (A2)

Linguistic Experience

College of Europe (english, french and spanish)

FIRST CERTIFICATE B2 (English)

DELF B2 (French)

Erasmus: Bordeaux (FR), 10 months

Other Training Courses

  • 2023, 2023, 4 months, Certificate of participation in the SSIP diplomatic studies course, Seminario Permanente di Studi Internazionali
  • 2022, 2022, 1 month, Traineeship, Seminario Permanente di Studi Internazionali, I had the opportunity to participate in conferences and seminars with experts on the European Union, international law, international relations. The most exciting experience during this traineeship was the Conference on the future of Europe in Ventotene, where I was a moderator together with Prof. Massimo Fragola, EU law professor at Università della Calabria. I spoke to high school students about the importance of the integration process for Italy and Europe and how some aspects of the Manifesto of Ventotene are still relevant.

Personal Information

  • Date of Birth: 03/31/99
  • Gender: Male
  • Nationality: Italy

Reading, sport, guitar

I love to have some time for myself and this activities allow me to enjoy it at the best. Reading is important because most of the books or articles I like to read are about politics and international relations, so this means that what I study is also a hobby and this is important to learn better. 

I also like running, playing football and tennis: each of them is useful to relieve stress and to train my competitive side.

Finally, playing guitar is very relaxing and also a useful skill to get along with unknown people. 

Timeline

customer care

P3 Star
05.2023 - 08.2023

Internship Student

Seminario Permanente Di Studi Internazionali
04.2022 - 05.2022

Customer care

B&b La casa di Giulia
03.2017 - 09.2019

MBA - European Political And Governance Studies

College of Europe

Master of Science - International Relations

University of Naples L'Orientale

1st cycle degree/Bachelor (3 years) - Department of Literary Studies, Comparative Linguistic

Università degli Studi di NAPOLI 'L'Orientale'
Giuseppe Giugliano