Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Gino Fourie

Gino Fourie

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always looking for new, creative and unique ways to improve efficiency and adequacy.

Overview

7
years of professional experience

Work History

Namib Mills

Junior Internal Auditor
10.2020 - 03.2021

Job overview

  • Identified and reported audit issues.
  • Recommended new methods to improve internal controls and operating efficiency.
  • Produced audit reports.
  • Documented recommendations to improve internal controls.
  • Prepared and distributed risk and audit reports to appropriate personnel.
  • Evaluated company's policies to determine how well standards adhered to best practices.
  • Reviewed and identified risks, analyzed controls and tested compliance.
  • Handled risks in collaboration with management.
  • Provided administrative and management assistance to auditor and directed activities in office.
  • Performed standardized tests to check processes and adequacy of internal control structure.

Robiati Distribution

Sales Representative Supervisor
07.2019 - 05.2020

Job overview

  • Composed and managed profitable contacts and broadened sales territories.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled account register operations and customer transactions to process payments.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Oversaw merchandising process and stocked merchandise in accordance with store standards.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Negotiated more favorable rates and delivery times with vendors.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed and motivated employees to be productive and engaged in work.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Collaborated with sales staff to plan campaigns.
  • Collected performance data on each promotion to better plan future events.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
  • Managed day-to-day functions of promotion and marketing departments.
  • Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.

Mammoth Events

Events Manager
09.2018 - 07.2019

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Selected and ordered refreshments, decor and event materials.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Interviewed clients to understand event scopes of work and establish budgets.
  • Trained and supervised event staff to complete tasks on time.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Produced concept plans for high-profile corporate meetings and events.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Developed and distributed event surveys to gather feedback and assess event success.

Mammoth Promotions

Promotions Manager
09.2018 - 07.2019

Job overview

  • Collaborated with sales staff to plan campaigns.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Collected performance data on each promotion to better plan future events.
  • Monitored product market and adjusted marketing plans.
  • Managed day-to-day functions of promotion and marketing departments.
  • Developed campaigns, led design and tracked results.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Built and deployed strategic approaches in marketing and branding to enhance product sales.
  • Attended customer meetings, trade shows and conferences as company representative.
  • Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
  • Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.
  • Updated team protocols to streamline marketing procedures and optimize promotion releases.

SlowTown

Barista
02.2018 - 04.2019

Job overview

  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Desert Villa Guesthouse

Guest House Concierge
12.2013 - 12.2015

Job overview

  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Created welcoming and comfortable environment for guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Handled customer complaints to satisfy and retain guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Assisted guests with variety of services and local attraction information.
  • Assisted with luggage handling, valet services and concierge services.
  • Scheduled and confirmed restaurant reservations for guests.
  • Provided accurate information regarding local attractions, restaurants and activities.

Education

Southern Africa College of Applied Psychology
South Afric

Bachelor of Science from Clinical Psychology
12.2027

University Overview

  • Completed University-level Coursework: Financial Accounting, Namibia University of Science and Technology
  • MAYOR, JUNIOR TOWN COUNCIL SWAKOPMUND
  • Internal Auditor apprenticeship , Completed 6 months.

Skills

  • Strong Communication Skills
  • Versatile
  • Out the box thinker

Languages

English, Afrikaans, German
Native language
English
Proficient
C2

Timeline

Junior Internal Auditor

Namib Mills
10.2020 - 03.2021

Sales Representative Supervisor

Robiati Distribution
07.2019 - 05.2020

Events Manager

Mammoth Events
09.2018 - 07.2019

Promotions Manager

Mammoth Promotions
09.2018 - 07.2019

Barista

SlowTown
02.2018 - 04.2019

Guest House Concierge

Desert Villa Guesthouse
12.2013 - 12.2015

Southern Africa College of Applied Psychology

Bachelor of Science from Clinical Psychology

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Gino Fourie