Gino Chiappini
Windhoek
Summary
Seasoned Operations Manager with a proven track record at Total Pioneerspark Service Centre, enhancing operational efficiency and customer satisfaction. Excelled in problem-solving and team leadership, significantly streamlining operations to boost product reliability. Skilled in staff management and client relationships, consistently achieving improved performance outcomes and operational quality.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Operations Manager
Total Pioneerspark Service Centre
01.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Windhoek Gymnasium
Windhoek 2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Inventory Management
- Policies and procedures implementation
- Customer Relationship Management
- Client Relationships
Accomplishments
- Secured more than N$30 000 in annual sponsorship contracts. With the Cymot Racing Team 2021-Present.
- Represented Namibia in the 2019 Duathlon World Championships in Aviles Spain. (11th)
- Khomas Boxing Champion 2017; 2019
- Attended multiple speaking engagements and public appearances as a representative of Cymot Racing Team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Afrikaans
Native language
English
Proficient
C2
Timeline
Operations Manager
Total Pioneerspark Service Centre
01.2015 - Current
High School Diploma -
Windhoek Gymnasium
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