Giancarlo Maresca
Sorrento
Summary
Proven professional with extensive experience in hospitality and culinary services, notably at Itacore Villas. Excelled in staff management and problem-solving, ensuring seamless operations and exceptional guest experiences. Demonstrated effective communication and teamwork, significantly enhancing guest satisfaction. Skilled in multitasking and issue resolution, contributing to a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Luxury Holiday Home Operator
Itacore Villas
04.2024 - 11.2024
- Managing arrivals and departures. Managing Restaurant reservations, taxi reservation and luggage service
- Welcoming guests
- Managing the housekeepers schedules
- Solving last- minute issues and delivering last minute requests
- Tour guide services
- Collaborated with team for a perfect guest experience
Culinary Tour Operator
Alimentari De Lucia Positano
11.2021 - 04.2024
- Promoting local products and providing cultural background on the culinary history of the Amalfi coast
- Preparation of the food.
- Inventory management
- Built personal relationships with guests to promote positive experiences.
- Collaborated with team members on special projects such as themed tours or promotional events.
Assisant Cook
Fortes Italian
10.2020 - 07.2021
- Prepared food orders to support waitstaff and other team members.
- Prepared high-quality dishes by following prescribed recipes and adhering to strict quality standards.
- Collaborated with team members to execute successful daily meal services for up to 100 guests.
Waiter
Pupetto Restaurant
05.2019 - 12.2019
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Marconi Galileo
Vico Equense, Italy07-2017
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Effective communication
- Valid Driver's license
- Efficient multitasking
- Issue resolution
- Loading and unloading
- Customer service
- Staff management
Gym, kayaking, photography, gardening
Habitual gym goer, Expert kayaking in the Amalfi coast, Passionate about the culinary Neapolitan history
Languages
English
Upper intermediate (B2)
Timeline
Luxury Holiday Home Operator
Itacore Villas
04.2024 - 11.2024
Culinary Tour Operator
Alimentari De Lucia Positano
11.2021 - 04.2024
Assisant Cook
Fortes Italian
10.2020 - 07.2021
Waiter
Pupetto Restaurant
05.2019 - 12.2019
High School Diploma -
Marconi Galileo
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