Hi, I’m
Gersoliena Tjizakotjikuao Karita
Windhoek,KH
Summary
Goal-oriented manager with distinguished experience in Hospitality and Tourism industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
12
years of professional experience
Work History
Ombu Village Tours
Event Planner/Business Development Manager
05.2023 - Current
Job overview
- Contacted potential over 20 customers through telephone, email, and in-person inquiries.
- Executed marketing initiatives and strategic plans to acquire new business.
- Established and nurtured relationships with key decision-makers to drive growth and retention.
- Negotiated and finalized long-term agreements with new clients in designated territory.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to increase company revenue.
- Managed accounts, ensuring customer retention and business expansion.
- Compiled and analyzed product and customer data to project profit margins.
- Expanded sales volume and product line to reach new retailers, warehouse clubs, and natural food chains.
- Controlled expenses while seeking opportunities to enhance business operations and profitability.
Broadmoor Hotel, United States America
Senior Front Desk Agent
04.2022 - 04.2023
Job overview
- Managed reservations of over 10 customers via phone, in-person, and computer systems daily.
- Handled guest payments, deposits, and check-ins/check outs,Cashier was main duty.
- Provided exceptional customer service, answering inquiries promptly.
- Maintained organized front desk area and upheld company image.
- Liaised with housekeeping and maintenance for guest requests.
- Trained new staff in customer service and hotel operations.
- Generated reports on guest satisfaction and maintenance issues.
Ombu Village Tours
Tourism Manager
04.2019 - 04.2022
Job overview
- Receiving Tours,sales payments and providing financial records and reports on daily basis
- Drove business growth and led long-range planning and strategic vision.
- Established effective communication among staff and organization leadership.
- Training of over 10 new team members.
- Oversaw inventory and supply chain operations for timely deliveries.
- Resolved customer complaints promptly to ensure satisfaction.
- Maintained accurate accounting records and monitored sales documentation.
- Mentored team members and evaluated their performance.
- Created employee schedules and set clear objectives to achieve goals.
- Stayed calm and professional when addressing difficult customers.
- Managed over 20 tour groups, maintained schedules, and handled issues promptly.
- Provided informative and engaging tours, sharing historical and cultural context.
- Handled medical issues and accidents to ensure safety of tour groups.
- Maintained accurate records and managed customer paperwork.
S.A.H.T.C-The hospitality School
Hospitality Management Trainee
04.2016 - 10.2018
Job overview
- Oversaw assignments to drive operational excellence.
- Maintained professional demeanor when handling over 2 customer complaints daily
- Managed opening, closing, and shift changes to maximize business success.
- Successfully managed budgets and allocated resources for optimal productivity and profitability.
- Set performance goals for employees and provided feedback to help them reach milestones.
- Making use of industry expertise, customer service skills, and analytical abilities to resolve customer concerns and foster loyalty.
Monomotapa Legacy hotel
Hospitality Intern
12.2017 - 05.2018
Job overview
- Cleanliness of over 10 rooms daily, public areas and overall cleanliness of hotel Laundry and valet services, performed task on various departments including Reservation operations, switchboard departments, Receptionist, Cashier, Night audit, Barista and serving guests in restaurant to room service.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Answered over 10 telephone calls and emails to assist customers in making reservations daily
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored hotel's budget and financial records.
Wolwedans Lodge Collection
Junior Chef
11.2013 - 09.2014
Job overview
- Prepared daily menu items efficiently to meet customer requests.
- Collaborated with team members to create meals for large banquets.
- Managed inventory by placing timely orders to restock supplies.
- Maintained work area to ensure consistency in food preparation for over 10 guests daily.
- Ensured food safety by preventing cross-contamination for customers with food allergies.
- Acquired versatility in various prep stations and cooking techniques.
- Seasoned and marinated meat, poultry, and fish for optimal flavor.
- Oversaw deliveries, inventory, and stocking of goods.
- Conducted inspections to ensure high food quality, appearance, and cleanliness.
- Assisted in menu development and planning.
- Conducted evaluations to maintain food freshness and consistent quality.
NICE Restaurant Bar
Hospitality/Tourism Trainee
04.2011 - 09.2013
Job overview
- Performed daily Inventory inquiries, 30 rooms inspection, laundry, welcoming over 10 guests daily, taking orders and serving guests, kitchen duties, front office, guest relations and administrative duties.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Kept accounts in balance and ran daily reports to verify totals.
Education
SAHTC-The Hospitality School60 Colquhoun Corner Fife Avenue,Harare,Zimbabwe
International Diploma from International Hospitality Management
10.2018
University Overview
- Degree Awarded with Honors
- Member of Rotary club,2016 to 2018
- Professional Development Studies: Digital skills passport, 3 July 2018
- Professional Development Studies: Langue Francaise Delf A1-A2, 11 December 2017
Wolwedans Foundation & NICE Restaurant2 Mozart Street,Windhoek ,Namibia
National Vocational Certificate Level 1-3 from Hospitality & Tourism
07.2013
Skills
- Computer Skills : Professional Digital skills Passport 2018
- Business Administration
- Client Relationship-Building
- Operating Procedures and Policies
- New Business Development
- Coaching and Mentoring
- Team Collaboration
- Proposal Writing
- Sales Records Management
- Staff Management
- Profitability Assessments
- Networking Events
- Opera,Gaap,AS 400 systems software
Accomplishments
- Won The Employee of the month award ( October 2022) at the 5 star,5 diamonds for 62 years for Being the most dedicated ,hardworking employee during my internship program in USA.
Reading,travelling
I like reading motivational and development growth books
Travelling - widens my logic aspects and Learn a lot
Languages
Otjiherero
Native language
English
Upper intermediate
B2
French
Elementary
A2
Timeline
Event Planner/Business Development Manager
Ombu Village Tours
05.2023 - Current
Senior Front Desk Agent
Broadmoor Hotel, United States America
04.2022 - 04.2023
Tourism Manager
Ombu Village Tours
04.2019 - 04.2022
Hospitality Intern
Monomotapa Legacy hotel
12.2017 - 05.2018
Hospitality Management Trainee
S.A.H.T.C-The hospitality School
04.2016 - 10.2018
Junior Chef
Wolwedans Lodge Collection
11.2013 - 09.2014
Hospitality/Tourism Trainee
NICE Restaurant Bar
04.2011 - 09.2013
SAHTC-The Hospitality School
International Diploma from International Hospitality Management
Wolwedans Foundation & NICE Restaurant
National Vocational Certificate Level 1-3 from Hospitality & Tourism
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