Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
GERDUS KRUGER

GERDUS KRUGER

Management: Operations, Hospitality & Service Excellence
Swakopmund

Summary

Housekeeping & Operations manager, offering 13 years of experience in 5 star environments.


  • 35 Year old Male
  • Bilingual

Overview

9
9
years of professional experience
4
4
Certifications

Work History

Housekeeping Manager

Otjiwa Safari Lodges and Resorts
11.2023 - 10.2024
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.

Owner and Brand Manager

Orthopaedic Specialists
6 2021 - 10.2023

Studio Manager and Head Coach

Dash Run Studio
02.2019 - 11.2020

Assistant General Manager

Equinox Century City
06.2017 - 01.2019

Spa Manager & Group Fitness Instructor

Disney Cruise Line
01.2016 - 09.2016

Education

BA HONS - BIOKINETICS

NORTH WEST UNIVERSITY
01.2007 - 12 2010

BA - HUMAN MOVEMENT SCIENCE (MAJOR IN PSYCHOLOGY)

NORTH-WEST UNIVERSITY
01.2010 - 12 2011

Skills

Business & Practice Management

Team Coaching

Sales and Marketing

Brand Development

Content Creation

Service Excellence Development

Operations and SOP Development

Scheduling and Planning

Customer Relationship Management

Budgeting and financial management

Payroll Administration

Employee evaluations

Guest Relations

Certification

Proficient in Ultipro, Innkeeper, MindBody, Salesforce, Slack, Trello and Microsoft Office

References

Available upon request

Timeline

Housekeeping Manager

Otjiwa Safari Lodges and Resorts
11.2023 - 10.2024

Studio Manager and Head Coach

Dash Run Studio
02.2019 - 11.2020

Assistant General Manager

Equinox Century City
06.2017 - 01.2019

Spa Manager & Group Fitness Instructor

Disney Cruise Line
01.2016 - 09.2016

BA - HUMAN MOVEMENT SCIENCE (MAJOR IN PSYCHOLOGY)

NORTH-WEST UNIVERSITY
01.2010 - 12 2011

BA HONS - BIOKINETICS

NORTH WEST UNIVERSITY
01.2007 - 12 2010

Owner and Brand Manager

Orthopaedic Specialists
6 2021 - 10.2023
GERDUS KRUGERManagement: Operations, Hospitality & Service Excellence