I am a fast learner who is willing to commit 100 percent.
Positive, upbeat personality with knack for effective leadership and team collaboration. Well-versed in operational procedures and adept at utilizing project management and process improvement skills. Committed to driving operational efficiency and fostering productive work environment.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
LIC POOLS
07.2023 - Current
Facilitated training sessions for new employees to enhance onboarding experience and skill development.
Identified bottlenecks in workflow by analyzing operational procedures.
Established checklists for quality assurance to maintain consistency in service delivery.
Collaborated with customer service team to enhance service delivery and support operations.
Coordinated scheduling of resources to optimize labor allocation and minimize downtime.
Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Event Volunteer
TWAFIIKA CONSULTANTS
01.2023 - 06.2023
Engaged with volunteers and attendees to foster welcoming atmosphere.
Handled registration desk duties, checking in guests and distributing materials.
Greeted attendees and provided information about event schedules and activities.
Distributed promotional materials and giveaways to enhance guest experience.
Sales Assistant
G&L Auto Sales and Services
01.2020 - 01.2023
Maintained clean and organized store displays to enhance shopping experience.
Participated in product promotions and special events to attract customers.
Education
Grade 11 - English, Afrikaans, Mathematics, Geography, Development Studies, History