Genre Rodriquez Afrikaner
Khomas
Summary
Dynamic Senior Contact Centre Consultant at FirstRand Namibia with a proven track record in project management and client engagement. Expert in financial analysis and risk assessment, successfully leading initiatives that enhanced service delivery and resolved complex client issues. Committed to driving results and fostering strong client relationships in a fast-paced environment. Resourceful and self-driven banking professional with over seven years’ experience within the
FirstRand Namibia Group. Skilled in client support, systems troubleshooting, and handling complex
Financial processes across departments, including Online Banking, Contact Centre, and Recalls.
Currently pursuing a Project Management certification to further enhance leadership and operational skills.
efficiency. Looking to join a progressive, tight-knit team where contributions are seen and valued.
Overview
8
8
years of professional experience
Work History
Senior Contact Centre Consultant
FirstRand Namibia
Windhoek
07.2017 - Current
Recalls Department – Consultant
FirstRand Namibia | Windhoek, Namibia
Apr 2025 – Present
• Trace and refund misallocated funds across multiple banking platforms
• Resolve debit order disputes with accuracy and client sensitivity
• Collaborate with departments to ensure financial reconciliation
Senior Contact Centre Consultant
FirstRand Namibia | Windhoek, Namibia
Aug 2020 – Dec 2025
• Led client engagements across multiple service lines
• Supported KYC migration and statement migration projects
• Coordinated with the credit department to implement and maintain overdraft facilities on client
accounts
Online Banking Consultant
FirstRand Namibia | Windhoek, Namibia
Jul 2017 – Jul 2020
• Assisted personal and business clients with online banking platforms
• Proactively upskilled by learning business banking system integrations
• Supported clients outside original scope, focusing on speed point devices and enterprise
Education
Some College (No Degree) - Project Management
Stadio Namibia
Windhoek, NamibiaSkills
- Project management
- Financial analysis
- Risk assessment
- Client engagement
- Customer service
- Data analysis
Languages
Khoe-Khoe Gowab
First Language
English
Proficient (C2)
C2
Afrikaans
Proficient (C2)
C2
Skills
• Systems: Hogan, OASSYS, Sigma, Fenix
• Technical: MS 365, Troubleshooting, Online Banking Platforms
• Soft Skills: Teamwork, Communication, Adaptability, Self-Motivation
• Other: Client Relationship Management, Financial Accuracy, Process Improveme
Timeline
Senior Contact Centre Consultant
FirstRand Namibia
07.2017 - Current
Some College (No Degree) - Project Management
Stadio Namibia
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