Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Hobbies and Interests
Personal Information
Generic

GAVIN KANDOMBO

Commercial Banking-Relationship Manager
Windhoek

Summary

A personable and dedicated professional, known for maintaining high work standards and fostering positive, productive relationships with both colleagues and clients. Committed to creating a collaborative and respectful work environment that enhances team effectiveness and morale. Strong believer in the power of teamwork, with the flexibility to adapt to various work conditions and environments. Consistently bringing a proactive attitude, emotional intelligence, and a strong work ethic to every task, contributing meaningfully to team success and client satisfaction.

Overview

18
18
years of professional experience

Work History

Commercial Banking Relationship Manager

First National Bank
12.2024 - Current
  • Cultivated strong client relationships to enhance banking service experience.
  • Analyzed client financial needs to recommend appropriate banking solutions.
  • Collaborated with internal teams to streamline loan processing workflows.
  • Conducted market research to identify new business development opportunities.
  • Facilitated client meetings to discuss account management strategies and services.
  • Evaluated risk factors in lending proposals for informed decision-making.
  • Maintained up-to-date knowledge of banking regulations and compliance standards.
  • Developed and strengthened client relationships to support company service and business objectives.
  • Identified new customer prospects through market research and cold calling techniques.
  • Developed strategies to increase profitability in the relationship management area.
  • Research, analyze, and evaluate the client's financial data to determine creditworthiness.
  • Prepared detailed reports outlining customer activity and transactions for senior management review.
  • Actively participated in sales meetings, developing strong working relationships with internal stakeholders.
  • Managed a portfolio of commercial banking accounts, including monitoring cash flow, analyzing credit risk, approving loans, and recommending debt restructuring plans.

Public Sector Banking-Senior Relationship Analyst

First National Bank of Namibia
01.2022 - 11.2025
  • Maintained accurate records for credit proposals, expired limits, inactive and dormant accounts, high-risk (Risk 1/2/3) clients, and issued guarantees, including their ongoing management.
  • Analyzed credit and financial data to assess risk levels and inform lending decisions that support broader client relationships.
  • Served as the primary contact for a defined customer portfolio, resolving client complaints promptly and effectively to ensure high satisfaction.
  • Identified and pursued cross-selling opportunities to maximize portfolio value and deepen client engagement.
  • Consistently met or exceeded individual performance targets aligned with the business area’s strategic sales plan.
  • Oversee compliance with facility documentation timelines, minimizing outstanding documents.
  • Fostered strong, collaborative relationships with internal and external stakeholders to ensure the delivery of high-quality outputs.

Business Development Officer

First National Bank-Wesbank (commercial)
Windhoek
01.2017 - 01.2022
  • Executed marketing strategies for all segments and products to target current and prospective customers.
  • Managed client relationships to ensure satisfaction and foster long-term engagement.
  • Collaborated with cross-functional teams to align goals and drive company initiatives.
  • Cultivated strong relationships with stakeholders through daily outreach, identifying opportunities for market share growth.
  • Initiated quality credit applications to support business development initiatives.
  • Developed comprehensive understanding of market dynamics to inform strategic decisions.
  • Engaged clients effectively, aligning services with benefit benchmarks to enhance satisfaction.
  • Managed existing client portfolio, generating leads using Net Promoter System.

Commercial Support Agent

Telecom Namibia
Windhoek
01.2013 - 01.2017
  • Processed applications for new services and reviewed financial statements on business accounts.
  • Collected payments from residential and business customers while resolving disputes efficiently.
  • Conducted thorough searches of billing records to provide accurate account information.
  • Served as Subject Matter Expert (SME) for training on SIM card activations and the Billing System.
  • Facilitated training sessions on Telecom products, customer service, and debt collection processes.
  • Participated in think-tank discussions to test new devices and configurations for GSM and fixed networks.
  • Delivered up-to-date information to customers regarding service possibilities and network options.

Retention and Terminations Agent

Leo Powercom
Windhoek
01.2011 - 01.2013
  • Calculated termination amounts, processing all requests promptly.
  • Managed customer inquiries and provided timely solutions for service issues.
  • Resolved escalated customer complaints with effective communication techniques.
  • Suspended numbers and removed handset bundles from client accounts.
  • Contacted clients to introduce new products and services, signing them up for applications.

Salary clerk

Nedbank Namibia
01.2008 - 01.2011
  • Ensured timely posting of salaries across all departments.
  • Reconciled suspense and current accounts for all branches in Namibia.
  • Managed reconciliation of credit card accounts, including savings, investment, and current accounts.
  • Addressed general queries to provide accurate information and support.

Enquiries Clerk

Nedbank Namibia
Maerua Mall
01.2008 - 12.2008
  • Issuing of cheque books; Ordering of cheque Books; Issuing of ATM cards;
  • Opening saving accounts; Closing saving account; Opening Investment accounts; Closing Investment account;
  • Daily balancing;
  • Money transfer both internal and external;
  • Reconciling branch suspense account;
  • Opening Internet banking accounts and resetting internet banking passwords;
  • Credit card applications.
  • Resolved customer complaints in a professional manner.

Teller

Nedbank Namibia
Maerua Mall
01.2008 - 12.2008
  • Daily balancing; Cash intakes; Cash payouts.

Education

BBA - Entrepreneurship and Innovation Management

Stadio Higher Education
Windhoek
11-2026

Certificate - Fundamentals of Banking, Credit analysis and lending solutions, Transactional Banking Fundamentals, Investment Management, Advanced Negotiation Skills, Sale & Relationship Management Skills, Project Management, Presentation Skills

FNB Commercial Relationship Manager Academy
Windhoek
01.2024

Higher Certificate - Paralegal Studies

Stadio Higher
Windhoek
12.2022

Certificate - Hardware & Software Technician, Network Support Technician

Institute of Information Technology (IIT)
Namibia
12.2007

International General Certificate of Secondary Education - English, History, Afrikaans, Biology, Environmental science, Geography

ETOSHA SECONDARY SCHOOL
Tsumeb, Namibia
12.2005

Skills

  • Financial analysis and risk assessment
  • Client relationship management
  • Team leadership and collaboration
  • Business development strategies
  • Deal negotiation and portfolio management
  • Analytical thinking and decision-making

Accomplishments

  • FNB Innovation Hub was awarded 2nd place in the overall competition, WesBank at your fingertips, a digital platform allowing clients to apply via the app; statements, settlements, and prepayments can all be accessed from the app; WesBank will use the platform to resell and notify clients of lapsing contracts; marketing can use the WesBank platform to send out adverts, etc
  • High school achievements, member of the Christian Youth Group (2000 - 2005), science fair (2003), nominated as class captain (2005), member of the drama group (2005), sports official during athletic meetings (2005), Inner City Youth Ministry - treasurer (2016)

Languages

  • English, Excellent
  • Afrikaans, Excellent
  • Oshiwambo, Good
  • Damara nama, Good
  • Oshiherero, Good

References

  • Mrs. Nicolette Kamahene, Commercial Manager: Karas, Telecom Namibia, kamahenen@telecom.na, +264 851 430 563
  • Mrs. Ingah Ekandjo, Executive Officer: Momentum Metropolitan Retail, iekandjo@mmltd.com.na, +264 811 440 088
  • Mrs. Natasha Moller, Department: Conformance, Nedbank Namibia (former employer), +264 (61) 295 2282, +264 811 288 246, nmoller@nedbank.com.na
  • Mr. Bolle Hans, Relationship Manager-PSB, First National Bank of Namibia, bhans@fnbnamibia.com.na, +264 811 227 521

Hobbies and Interests

  • Soccer
  • Learning new skills
  • Networking
  • Technology

Personal Information

  • ID Number: 87092600723
  • Citizenship: Namibian
  • Driving License: Code B
  • Marital Status: Unmarried

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GAVIN KANDOMBOCommercial Banking-Relationship Manager